Training Program Facilitator

Job Description

Job Description

At Agate Software, we are building a better world by revolutionizing how government agencies and nonprofits manage their grant processes. Our solutions empower our customers to maximize their resources, drive compliance, and focus on their core missions of distributing millions of dollars in funding for critical social services.

Our success is built on three pillars: Innovation, Integrity, and Impact. For over 20 years, Agate Software has been at the forefront of transformative innovation in the grant management industry. Our journey is marked by groundbreaking achievements and a commitment to pushing boundaries. By simplifying complex workflows, enhancing transparency, and turbo-charging efficiency, we enable our customers to maximize the impact of their funding.

Always challenging the status quo, we strive to set new industry standards and we are seeking the brightest minds to join us in this mission. If you're ready to apply your expertise in a dynamic, growth-oriented, mission-driven environment, read on to see how this position aligns with your skills and interests!

Our founding Training team is searching for a proactive and innovative Training Program Facilitator who will be instrumental in building out our training infrastructure from the ground up. In this role, you’ll lead the delivery and coordination of impactful training experiences for our internal teams and external clients, focusing on driving exceptional product understanding and user confidence in our highly customizable grant management software. We need a detail-oriented, tech-savvy problem-solver who is passionate about creating seamless training experiences that inspire and empower our clients and teams.

• Lead Training Coordination and Delivery : Organize and facilitate high-quality, interactive training sessions for clients and internal teams. You’ll schedule sessions, manage participant communications, and oversee all logistics to ensure smooth program execution.
• Develop and Maintain Training Resources : Create, update, and manage training content that meets the diverse needs of clients and employees. Leverage a variety of formats, including eLearning modules, live demonstrations, and virtual classrooms, to enhance learning and retention.
• Enhance the eLearning Library : Build out a robust eLearning library and maintain its relevance and quality, ensuring training materials are easily accessible, up-to-date, and tailored to the needs of our end users.
• Manage Learning Management System (LMS) : Serve as the LMS expert, uploading and organizing training materials, troubleshooting user issues, and optimizing LMS functionality to support training delivery and participant engagement.
• Deliver Customized Client Training : Facilitate engaging, tailored training sessions for clients, demonstrating Agate’s software capabilities and customization options to maximize client satisfaction and product adoption.
• Ensure Documentation Excellence : Maintain well-organized, comprehensive documentation for all training programs, making resources readily available to enhance continuity and efficiency.

• Expert Coordination Skills : Strong organizational abilities, with a proven track record in managing logistics for complex training programs and high attention to detail.
• Content Creation and Instructional Design : Experience developing engaging training materials across multiple formats, including eLearning, in-person, and virtual sessions, with proficiency in authoring tools like Articulate.
• LMS and Technology Savvy : Proficiency with LMS platforms and familiarity with video editing tools (e.g., Camtasia) to ensure high-quality content delivery and support a seamless training experience.
• Effective Communication : Strong interpersonal skills to engage learners at all levels, fostering a collaborative, open environment during training sessions.
• Problem-Solver and Self-Starter : A proactive approach to troubleshooting training-related issues, with the ability to work independently, prioritize tasks, and adapt quickly to evolving needs.

• Flawless execution of training sessions, providing clients and internal teams with the confidence and skills needed to fully leverage Agate’s software.
• A well-organized, comprehensive eLearning library that evolves to meet growing client and internal training demands.
• Minimal disruptions in virtual training sessions, with effective troubleshooting that ensures positive learning experiences for all participants.
• Accessible, well-organized training documentation that supports client engagement and ensures consistent knowledge transfer across the organization.
• High-quality, up-to-date training content that is both impactful and aligned with Agate’s commitment to exceptional client and employee development.

If you’re passionate about creating seamless, engaging learning experiences and ready to help build a training program that makes an impact, we’d love to meet you.

At Agate Software you'll be part of a team that is dedicated to making a difference through cutting-edge technology and unwavering dedication to our impactful work. If you're ready to make a significant contribution to communities in need and grow your career in an inspiring and challenging environment, apply today!

Diversity Commitment:

As an equal opportunity employer, we are committed to fostering an inclusive environment where an expansive range of ideas, backgrounds, and perspectives are the foundation for innovation. We strive to attract, develop, and retain the brightest minds from all walks of life, and we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives that contribute to the diversification of our team. Individuals who embrace innovation and intellectual curiosity are invited to bring their unique personal and professional experiences to the table to enrich our creativity, thought leadership, and discovery.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.