Assistant General Manager (Sbarro)
Key Responsibilities:
1. Operations Management:
- Assist the General Manager in overseeing daily restaurant operations, ensuring smooth and efficient service.
- Maintain and enforce company policies, procedures, and standards for food quality, service, cleanliness, and safety.
- Ensure all areas of the restaurant are clean and organized, including dining, kitchen, and back-of-house areas.
- Monitor food preparation to ensure that meals are prepared according to Sbarro’s standards for quality and presentation.
- Assist in managing restaurant opening and closing procedures.
2. Staff Management & Leadership:
- Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies.
- Supervise and motivate restaurant staff, providing guidance and support during shifts.
- Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner.
- Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement.
- Maintain a positive work environment, fostering teamwork, communication, and collaboration.
3. Customer Service:
- Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences.
- Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer’s satisfaction.
- Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude.
- Monitor customer feedback and implement strategies to improve guest experiences.
4. Financial Management:
- Assist in managing the restaurant’s budget, including monitoring expenses, labor costs, and food inventory to maximize profitability.
- Help track sales, expenses, and daily financial records.
- Assist with payroll processing and ensure that labor costs are within budget.
- Help with inventory control, including ordering supplies and ingredients, and managing stock to minimize waste.
5. Safety & Compliance:
- Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety.
- Implement and enforce cleaning and food safety procedures for staff.
- Oversee regular cleaning and maintenance of kitchen equipment and restaurant facilities.
6. Marketing & Promotion:
- Assist with local marketing efforts and promotions to increase awareness and drive sales.
- Help execute promotional campaigns and ensure they are well communicated to customers.
- Support initiatives that attract new customers and retain loyal ones.
7. Reporting & Communication:
- Regularly report to the General Manager regarding operational issues, staff performance, and financial status.
- Provide feedback on restaurant performance and recommend strategies for improvement.
- Maintain open communication with team members to ensure all goals and objectives are clearly understood.
Skills & Qualifications:
- Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred.
- Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry.
- Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
- Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner.
- Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability.
- Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to think on your feet and make quick, effective decisions.
- Attention to Detail: High attention to detail in managing operations, food quality, and staff performance.
Physical Demands:
- Ability to stand and walk for long periods of time.
- Ability to lift up to 50 pounds.
- Ability to work in a fast-paced, sometimes stressful environment.
- Ability to work flexible hours, including nights, weekends, and holidays.
Recommended Jobs
Nurse Practitioner (NP) / Physician Assistant (PA) (Neurosurgery)
Immediate need for a Certified Nurse Practitioner or Physician Assistant to join a well established Surgery Group. Lets Discuss ~ Most details on the table for discussion ~ Some FAQs below. ~ R…
Part-Time Driver - $10,000 Guarantee - Flexible Hours
Part-Time Driver – $10,000 Guarantee – Flexible Hours at Veyo summary: CVWalletExtranet.Domain.Entities.JobShortDescription Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up…
Cultivation Technician
Cultivation Location: Happy Valley, AZ Pay Range: $17.00 per hour Let’s Be Blunt Cannabis isn’t just an industry — it’s a movement. Mint Cannabis is proudly leading the charge from…
Asset Protection Partner
Sephora is seeking an Asset Protection Partner in Tempe, USA, to safeguard assets and maintain a safe environment for clients and employees. The role involves promoting safety, monitoring store activi…
Shift Lead (Sbarro)
Key Responsibilities: 1. Team Supervision & Leadership: Lead and supervise the team during your shift, ensuring tasks are completed efficiently and in accordance with Sbarro’s standards. …
Process Engineer
it's what's inside that counts _______________________________ There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our re…
Physical Therapist - PT- Home Health/ Clinic
Job Posting: Physical Therapist (PT) - Home Health/ Clinic Company: The SPEAK Center for Language and Learning Location: Caseloads can be built anywhere in AZ Positions available in San T…
Avionics Technician
Must be willing to travel/temporarily relocate to Everett, WA What we offer: Paid Travel and lodging assistance available. Long and Short-Term Contracts. Immediate placement. PTO. P…
Manufacturing Plant Technician
Job Location PHOENIX PLANT Job Description Are you ready to gain new skills to help run and maintain the latest production technology and equipment for the world’s biggest brands? We’re look…
DSP (Direct Support Professional)/ Caregiver
Pay: $16.00 per hour Job description: In today's world it is easier than ever to get hired. What makes Danville Services of Arizona stand out from the hundreds of other job opportunities out t…