Medical Assistant Front Office
| Position Status : Full-time | Clinical or Operation : Operations | Location/Division : Central Phoenix Women’s Healthcare/Genesis OBGYN |
| OL2/Organizational Code: AZ015 | OL3/Department Code: (e.g., 5000) | Supervisory: No |
| FLSA Status: Non-Exempt | Travel: No travel required | Reports to: Mary Maryniak |
| Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. |
JOB DESCRIPTION
Summary:
The Medical Front Desk Receptionist strives to aid the practice in achieving quality patient care and takes primary responsibility for welcoming patients and performing various administrative duties centered around patient care and appointments. The receptionist gives a vital first impression of the practice to patients and outside parties who contact us.
Essential Functions:
- Greets all patients, vendors, and employees professionally and courteously.
- Collect and record designated co-pays, co-insurance, deductibles, and account balances upon patient checkout, issuing appropriate receipts when receiving payments.
- Responsible for maintaining, verifying, and updating accurate patient information such as insurance information, patient demographics, and any other pertinent information in the company’s EHR system.
- Responsible for verifying patient insurance coverage and eligibility.
- Communicate with patients regarding billing questions and payment options.
- Accountable for all incoming phone calls in a prompt and professional manner.
- Responsible for ensuring the accuracy and balancing of end-of-day patient payments.
- Responsible for patient management including, patient appointments, referrals, medical records requests, appointment reminders, and patient file management.
- Maintain a clean, organized, and welcoming reception area.
- Schedule and reschedule patient appointments in a timely and accurate manner per established provider protocols.
- Enter and maintain pertinent patient demographics and insurance information on new and returning patients in the EMR.
- Responsible for verifying patient insurance coverage and eligibility.
- Communicate with patients regarding billing questions and payment options
- Coordinate and accurately complete the referral tracking log to ensure the timeliness of the referral process.
- Handle all communications such as
- Answering phones and triaging patient calls and forwarding them to the proper person when the call is outside the scope of the employee’s duties. Ensuring the division’s inbox is promptly being monitored and distributed.
- Respond to medical records requests for patients and providers while properly applying HIPPA standards.
- Create appointment reminders.
- Receive and distribute all incoming mail, faxes, and special deliveries.
- Maintain the accuracy of outgoing mail.
- Assist patients with the entire check-in and check-out process ensuring their visit meets company standards and expectations.
- Strong knowledge of EHR and Microsoft software.
- Knowledge of medical terminology.
- Excellent communication and interpersonal skills.
- Excellent problem-solving skills.
- Ability to speak to patients confidentially and compassionately.
- Ability to de-escalate unwanted situations.
- May require occasional overtime.
- Work is performed in a professional healthcare setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
- Possible exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment.
- Ability to lift and move medical equipment and supplies up to 25 pounds.
- Extended periods of standing and walking.
- Manual ability for handling and working with office equipment.
- Ability to assist and communicate with patients.
- Education: High School Diploma or GED required
- Preferred Education: Medical Administrative Assistant Certification.
- Experience: 2 years of experience in a healthcare or clinical office setting.
- Preferred experience: Previous experience in an OB/GYN office setting.
- Must be fluent in Spanish.
- Must have understanding of medical terminology.
- Spanish speaking.
Central Phoenix Women’s Healthcare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information, or any other legally protected status. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions . This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.
______________________________ _____________
Employee Name ( Print) Date ______________________________
Employee Signature
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