Trust & Safety Content Analyst

Kforce has a client that is seeking a Trust and Safety Content Analyst in Tempe, AZ. The Investigation Specialist plays a vital role in protecting the brand integrity of sites and apps that engage directly with users. Summary: As a Trust and Safety Content Analyst, you will play a vital role in maintaining the integrity and security of platforms. Your responsibilities will include reviewing user-generated content and conducting thorough investigations into potential violations of our community guidelines and policies. By working closely with cross-functional teams, you will contribute to creating a safe, respectful, and inclusive environment for all users. Roles and Responsibilities:

• Content Monitoring: Regularly review user-generated content on platforms-including text, images, videos, and other media-to ensure adherence to community guidelines and policies
• Escalate Items for Investigation: Perform preliminary investigations during content review and escalate medium and high-risk scenarios
• Policy Enforcement: Apply company policies consistently and fairly to determine appropriate actions, such as content removal, user warnings, or account suspensions
• Documentation and Reporting: Record investigation outcomes and actions taken, prepare comprehensive reports for internal stakeholders, and maintain detailed records of all cases
• Collaboration: Partner with cross-functional teams-including Legal, Customer Support, and Product-to resolve complex cases and enhance platform safety
• Trend Identification: Monitor and analyze emerging trends in user behavior to proactively identify potential risks and recommend policy improvements
• Demonstrated experience in content moderation, investigations, or a similar role
• Strong analytical and problem-solving skills with a keen attention to detail
• Exceptional written and verbal communication abilities
• Capability to handle sensitive and potentially distressing content with professionalism and discretion
• Proven ability to maintain objectivity when managing sensitive or impactful content
• Adept at working independently and collaboratively in a dynamic, fast-paced environment
• Strong ethical judgment and a commitment to upholding community standards

• Experience in digital forensics or online investigations
• Understanding of legal and regulatory frameworks related to online content
• Proven ability to manage and evaluate diverse content types across various mediums
• Familiarity with social media platforms and the dynamics of online communities