Human Resources/Customer Service Representative

Job Description

Job Description

JD-#E2EProf2

Russell Tobin and Associates/Pride Global is currently seeking several Human Resources/Customer Service Representatives to work at our client's location in Tempe, AZ . This is an excellent opportunity to work with a dynamic team and gain valuable experience in the HR/Tech industry. The position is a 4-month contract with the possibility of extension. Apply now, for immediate consideration!

Work Location: Tempe, AZ

Pay Rate: $18.00 to $18.30/hourly depending on experience

Duration: Position is a 4 month contract role with a possibility of extension

Schedule: 40 hours week / 4 x 10 shift

Shift days: Wednesday - Saturday or Sunday - Wednesday

Shift Hours: 5am-5pmPDT (will be assigned 4 days with a 10 hour shift)

TRAINING SCHEDULE: Monday through Friday: 8am to 4:30pm MST. While in training attendance is mandatory.

Our client's Candidate Connection Services Call Center team is looking for talented associates that are eager to support our client's call center helping candidates get hired. Call Center associates are the key experts in getting candidates to their first day with our client, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues. They will manage internal and external candidate referrals to ensure the best possible candidate experience.

Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 5am PDT to 5pm PDT and adjust during Daylights Savings.

Responsibilities:

Responsible for human resource inbound contact with newly offered job candidates, providing top-tier experience, and resolving complex problems which are preventing candidates from starting their first day of work. Perform research and documentation, resolve concerns in a timely manner and follow-up with all candidates as needed.

Minimum Qualifications:

• 1+ year experience with customer service in a call center environment
• Computer proficient
• High school diploma or GED
• Excellent Customer Service skills

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.