Remote Call Center Agent

Job Description

Job Description

BCforward is currently seeking a highly motivated Call Center Agent for an opportunity in Phoenix, AZ 85007!

Position Title: Call Center Agent

Location: Remote

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ Months with the possibility of extension

Job Type: Onsite

Pay Range: $20.00/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound

telephone calls pertaining to Individual and Business related tax compliance, delinquency and

general information requests. To succeed in this position candidates should have a bias for

doing the right thing and serving others with a positive attitude.

This position includes the following:

? Answering incoming phone calls in a fast paced environment

? Resolving Tier 1 level issues

? Reviewing taxpayer accounts

? Verifying, gathering and simultaneously updating key information

? Educating taxpayers of online resources and current tax policies

? Submitting requests for payment arrangements

? Documenting actions taken into multiple systems

? Participating in all team engagement activities

? Meeting performance expectations

Skills Required:

? Strong ability to multitask

? Basic use of Microsoft Word, Excel and Google Workspace

? Basic math skills are required - addition, subtraction, multiplication and division.

? Communicate well both in writing and verbally

? Great interpersonal skills

? Retain knowledge easily

? Creative in problem solving

? Goal oriented

? Organized

Skills Preferred:

Spanish-speaking

Experience Required:

? Previous two positions should each be at least o

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.