Client Service Representative (CSR)
Pay: From $20.00 per hour
Job description:
VetMED is seeking experienced Veterinary Client Service professionals to join our team.
Our CSR team supports our busy 24/7/365 specialty and emergency veterinary hospital. VetMED's board certified specialties include Internal Medicine, Imaging, Dermatology, Critical Care, and a team of experienced emergency doctors.
At VetMED, we have a diverse clientele, a loyal referring veterinary community and a CSR team that strives to exceed the expectations of our clients, team members and patients on a daily basis. If you love working with great people and providing outstanding client service in a fast-paced, supportive environment, come join us at VetMED.
Qualifications:
- Excellent communication skills
- Must be computer literate; basic computer skills with ability to navigate new software
- Ability to stay positive under high stress situations
- Ability to multi-task efficiently in a fast-paced environment
- Ezyvet experience a plus
- Must be flexible and have open availability, including evenings and weekends, when requested
- Minimum 2 years customer service in the veterinary field is preferred.
- Manage the front desk through greeting clients, checking patients in/out, scheduling appointments and greeting vendors
- Oversee the hospital flow
- Manage cash, credit card and CareCredit transactions
- Discuss payment choices with clients
- Assist with daily administrative duties such as printing, emailing, scanning, uploading, filing, emailing medical records, distributing daily mail and purging charts in system
- Assist in emergency situations by expediting calls to triage staff members
- Perform other job duties as assigned
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
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