Call Center Representative

Job Description

Job Description

We’re seeking a motivated and competitive Call Center Representative to join our high-performing home services team. This role is perfect for a self-starter who thrives in a fast-paced, results-driven environment and enjoys connecting with potential customers to schedule qualified appointments. Leads will be provided.

This is a Full-time, onsite position located in Phoenix, AZ. The role offers a base pay of $20 per hour, with the potential to earn uncapped commissions and performance incentives.

What We Offer:

Medical, dental, and vision insurance

Paid time off and company holidays

Ongoing training and coaching to support your success

Internal promotion opportunities

Fun, high-energy team environment

The chance to grow with a company from the ground up

• Make outbound calls to leads provided by the company to engage potential customers and set qualified appointments for our outside sales team to attend.
• Effectively communicate value propositions and overcome objections
• Book qualified appointments and support sales conversions
• Accurately document customer interactions in our CRM Service Titan (CRM experience a plus)
• Maintain high call volume and follow-up standards
• Bring high energy consistently
• Identify and report customer feedback, issues, or improvement opportunities
• Collaborate with the team and leadership to continuously improve performance
• Take and apply feedback constructively to improve skills and outcomes

• 1-3 years of call center sales or marketing experience (required)
• Ability to work a flexible work schedule
• Reliable transportation
• Receptive to coaching, feedback, and continuous improvement
• Strong communication and people skills
• Experience using phone systems and/or dialers (preferred)
• Residential water treatment experience is a strong plus
• Service Titan experience is a strong plus
• A go-getter with a self-motivated, proactive attitude
• Someone competitive, who thrives on reaching and exceeding goals
• “See something, say something” mindset – a team player who contributes to a strong culture
• Employment requires current eligibility to legally work in the United States.

Uncapped commission and performance incentives

A1 Home Solutions (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.