Loaner Car Coordinator
Loaner Car Coordinator Phoenix, AZ Job Summary: We’re looking for a proactive and customer-focused Loaner Car Coordinator to be the welcoming face of our Service Department. This role is responsible for scheduling and coordinating service loaner vehicles, ensuring a smooth and professional experience for our guests when their vehicles are in for service or repair. If you’re organized, thrive in a fast-paced environment, and take pride in delivering excellent customer service, we’d love to meet you. Key Responsibilities:
- Greet and assist customers with professionalism and empathy
- Schedule, confirm, amend, and cancel appointments using Xtime
- Handle high-volume phone and email interactions
- Provide vehicle status updates and answer service-related questions
- Set up loaner vehicles or coordinate with collision centers as needed
- Manage the loaner vehicle inventory
- Perform customer callbacks following service visits
- Direct incoming calls to the appropriate department
- Support Service Advisors and Managers with administrative tasks
- Maintain a clean and organized workspace
- Uphold a polished and professional appearance at all times
- High school diploma or equivalent
- Prior automotive experience is a plus
- Experience with CDK/ADP and Xtime is highly desirable
- Strong communication skills — both verbal and written
- Detail-oriented and highly organized
- Able to multitask effectively in a dynamic environment
- Strong computer proficiency and internet navigation skills
- Excellent customer service mindset and problem-solving attitude
- Team player with a positive, can-do spirit
- Must pass pre-employment background check and drug screening
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