Program Manager
- Program Governance & Oversight
- Develop and maintain a comprehensive program plan, detailing scope, timelines, milestones, dependencies, risks, and success metrics.
- Create and manage a detailed documented list of risks, assumptions, issues, and success criteria for the overall user migration initiative.
- Establish program KPIs and track them consistently, including:
- Migration completion percentages
- User adoption rates
- User activity and engagement metrics
- Report readiness and testing metrics
- User Migration & Adoption Monitoring
- Oversee end to end tracking of all user migration activities across internal and external user segments.
- Analyze user adoption metrics, usage patterns, and activity logs to ensure successful onboarding to the new Power BI platform.
- Identify user segments at risk of low adoption and coordinate interventions with change management, training, and regional leads.
- Ensure user migration status is accurately maintained and reflected in program dashboards.
- Reporting Platform Performance & Integration Monitoring
- Track Power BI platform performance before and after migration, monitoring:
- Load times
- Data refresh behavior
- Report stability
- Integration behavior with upstream data systems
- Establish a dedicated feedback loop with technical teams to ensure rapid resolution of performance issues.
- Identify patterns in user feedback and drive continuous improvement actions.
- Stakeholder Communication & Engagement
- Deliver clear, consistent, and recurring communication covering:
- Migration plans and timelines
- Status updates and dependencies
- Escalations, risks , and mitigation strategies
- Expectations for regional teams and end-users
- Facilitate weekly or biweekly governance meetings with cross-functional leaders.
- Ensure transparency and alignment across technical, regional, and business teams.
- Legacy Tool Decommission Planning
- Lead the creation of a detailed decommissioning plan for the legacy reporting platform.
- Define and execute timelines for removing access to old reports once users are successfully migrated.
- Partner with regional leads, technical teams, and compliance groups to ensure decommissioning steps:
- Follow organizational policies
- Maintain data integrity
- Minimize disruption to end users
- Document and communicate changes to all impacted users and stakeholders.
- Cross Functional Coordination
- Collaborate with teams across:
- Engineering / Development
- QA & Testing
- Change Management
- Training & Enablement
- Regional VAP leads
- Support & Operations
- Ensure smooth handoffs between migration phases and workstreams.
- Provide direction to project managers and workstream owners to ensure alignment to overall program objectives.
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