General Manager
- Hire only “A” players this year to support the accomplishment of the following objectives:
- Meet or exceed sales budget.
- Meet or exceed EBITDA/SOC goal.
- Meet or exceed labor rate goal.
- Achieve shrink percent of .4% or better.
- Meet or Exceed your gross margin budget for the fiscal year.
- Meet or exceed APC goal.
- Drive customer count increase over last year.
- Meet or exceed Mystery Shop goal of 95%.
- Ability to hire “A Players – Sources, selects, and sells “A Players” to join the company.
- Efficiency – Able to produce significant output with minimal wasted effort or supervision.
- Organization & Planning – Plans and organizes in an efficient manner.
- Industry knowledge – Highly knowledgeable of the business, products and competitors.
- Customer service mindset – Understands the customer, is focused on providing superior customer service.
- Aggressiveness - Highly productive, and takes a forceful stand without being overly abrasive.
- Follow through on commitments - Lives up to verbal and written agreements, regardless of personal cost.
- Intelligence – Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
- Analytical skills – Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
- High standards – Expects personal performance and team performance to be nothing short of the best.
- Attention to detail – Does not let important details slip through the cracks or derail a project.
- Proactivity – Acts without being told what to do. Brings new and visionary ideas to the company.
- Ability to develop people - Coaches people in their current roles to improve performance and prepares them for future roles (succession program).
- Honesty/integrity – Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
- Creativity/innovation – Generates new and innovative approaches to problems.
- Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has a can do attitude.
- Work ethic – Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
- Communication – Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative.
- Teamwork – Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship.
- Flexibility/adaptability – Adjusts quickly to changing priorities. Copes effectively with complexity and change.
- Successful completion of all training modules inclusive of GMIT and Talent Platform training.
- Ability to achieve placement in the succession program.
- Excellent communication skills, and proficiency with computers.
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