Administrative Operations Specialist

Job Description

Job Description

Ready to make a meaningful impact?

At Brighton Jones, we’re a purpose-driven, client-focused team committed to helping individuals live richer lives. As one of the largest RIAs in the nation, we’ve built a culture of continuous growth, collaboration, and community—recognized with 15 consecutive “Best Places to Work” awards including Inc.com’s 2025 list, as well as national honors for community impact.

We lead the industry in aligning wealth, passion, and purpose to help our clients thrive. With over $30 billion in assets under advisement, 300+ teammates nationwide, and a dynamic, team-based approach, we’re growing fast—and we’re looking for driven, curious individuals to join our #OneTeam.

We are looking for a talented Central Operations Associate to join our regional operations team and provide immediate positive service impact for our Client Service teams and clients. The ideal candidate is passionate about helping others, thrives in a fast-paced environment, and loves to learn and be challenged.

As a critical member of the Client Service Operations team, you directly impact the client experience and are vital to the success of the organization. You will be a member of a dynamic team in a collaborative, service obsessed environment utilizing your exceptional organization, communication and problem-solving skills. This role will support our Client Service teams across the country and be instrumental in onboarding and servicing clients.

Take our Values in Action Self-Assessment to see how our values align!

• Prepare and process all documentation related to client onboarding, ad-hoc maintenance requests, and asset transfers
• Act as a primary point of contact for Client Service teams around all operational and tactical service matters
• Follow processes and workflows in CRM for all client service-related issues and partner with Operations Manager to drive and enhance processes
• Gather, organize, and input client data into the CRM (Salesforce); manage data accuracy and integrity and keep records current
• Execute account maintenance tasks such as, account terminations, and other special requests as directed
• Handle money movement requests including distributions, journals, trades, and asset transfers
• Research and handle incoming inquiries from Client Service teams related to the troubleshooting and review of complex account needs
• Monitors daily custodial alerts including service changes, new account opening, money movement, trading, etc.
• Partner with Operations Manager and internal teams to document, review, and update firm policies and procedures
• Participate in team meetings and collaborate with operations leadership team on ad hoc projects and/or initiatives designed to streamline firm policies and procedures around client and team support
• Provide support and respond to task requests from team members in a timely and accurate manner; follow up to ensure completion

• Minimum of 2 years of relevant experience in financial services industry required; preferably with a Registered Investment Advisor (RIA), investment management firm, or bank
• Undergraduate degree desired; Business, Economics, Finance, or Accounting preferred
• Excellent interpersonal and verbal/written skills
• Self-motivated with a proven ability to work in a fast-paced, deadline oriented, evolving work environment
• Excellent organization, prioritization, and time management skills
• Must be detail oriented with a high degree of accuracy
• Takes pride in providing exceptional support and consistency to clients and the team
• Strong computer skills; proficiency in Microsoft Office products (Word, Excel, Windows) required
• Knowledge of Salesforce CRM, Tamarac, and banking or financial custodian platform preferred
• Expected to learn other position-related systems on the job
• This role is an in-office, full-time, and non-exempt position. Hours are Monday through Friday - 8:00 am - 5:00 pm Scottsdale time. We are a work from office culture with lots of flexibility.

• This role includes a competitive base salary.

Ownership & Financial Wellbeing

• Fully paid medical, dental, and vision coverage for employees

• 401(k) with 100% match up to 3% of annual compensation

• Equity ownership opportunities for every employee

• New Business Incentive Program

• Generous employee referral bonus

• Cell phone data reimbursement

• Financial planning services discount for employees and immediate family members

Time & Flexibility

• Minimum 3 weeks PTO starting Day 1

• Winter Break, Summer Friday flex-days, and 10 paid holidays

• Unlimited Volunteer Time Off plus company grant matching

• Heavily subsidized transit

Growth & Development

• 100% reimbursement for required training, certifications, licensing, and dues

• Personal career development plans

• Richer Life Business Partner (coaching for all employees)

• Mindful Emotional & Social Intelligence training

• Annual professional & personal wellbeing stipend

Connection & Community

• Quarterly team-building events

• Regular social events

• Employee-led book clubs, committees, and affinity groups

Family & Milestones

• Paid Parental leave (13 weeks for birthing parent and 6 weeks for non-birthing parent)

• Adoption benefits

• Anniversary milestone celebrations, including a 3-month paid sabbatical at 10 years

Visa Sponsorship: Please note, we are unable to provide visa sponsorship for the position offered. Accordingly, we are unable to hire individuals who require, or will require, employment visa sponsorship either now or in the future.

We are committed to building a business where all of our team members genuinely love where they work and are empowered to reach their full potential. We do this by building authentic relationships with one another, learning and growing continuously together, working hard while having lots of fun, and giving back to our community.

Brighton Jones is a team founded on equity and respect, and we’re on a mission to help each other, our clients, and global community thrive. We actively foster a compassionate and inclusive culture and are committed to creating a diverse #OneTeam where teammates can show up authentically.

To the right individual, we offer very competitive compensation, a robust benefits package, an award-winning culture, and rewarding career growth.

Brighton Jones provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or caste. In addition to federal law requirements, Brighton Jones complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.