Account Manager

Job Description

Job Description

A leading North American manufacturer specializing in sustainable design and advanced manufacturing of custom air treatment and liquid cooling systems is seeking an experienced Account Manager to support key customers within mission-critical infrastructure industries.

The company delivers innovative, energy-efficient solutions for sectors such as hyperscale data centers, healthcare facilities, pharmaceutical laboratories, semiconductor clean rooms, EV battery manufacturing, and life sciences environments. With continued growth and investment in new production capabilities, the organization is expanding its team to support increasing demand across these critical industries.

This Account Manager will support the Sales team and serve as the primary point of contact for assigned customers, managing the full lifecycle of customer projects—from quoting and order execution through delivery, installation coordination, and post-installation support.

Responsibilities

Serve as the primary point of contact for assigned data center customers, ensuring a responsive, professional, and customer-focused experience.

Manage customer expectations by clearly communicating project status, timelines, product updates, and service requirements.

Oversee the full lifecycle of customer orders—from initial request and quoting through production, delivery, and post-installation support.

Coordinate cross-functionally with sales, engineering, operations, logistics, and service teams to ensure seamless project execution.

Prepare quotes, proposals, submittals, and customer documentation with accuracy and clarity.

Review engineering drawings, technical specifications, and documentation to ensure alignment with customer requirements.

Monitor order status, lead times, change orders, shipment readiness, and delivery schedules; escalate potential risks early to prevent delays.

Track open items, follow-ups, action plans, and deadlines with strong attention to detail.

Proactively identify customer needs and drive timely resolution of technical questions, service requests, or warranty-related issues.

Support field service coordination for installation, testing, and commissioning activities at customer sites.

Maintain accurate CRM records, account files, and project documentation.

Analyze customer feedback and recurring issues to recommend process improvements and enhance the overall customer experience.

Qualifications

Required

Proven experience managing technical projects or customer programs, ideally in HVAC, mechanical systems, or mission-critical infrastructure.

Strong organizational skills with the ability to manage multiple complex projects simultaneously.

Excellent customer-facing communication skills that are professional, clear, and solutions-oriented.

Proficiency with project management and collaboration tools such as Excel, Teams, MS Project, or similar platforms.

Ability to work cross-functionally with internal teams and external stakeholders to drive successful execution.

Preferred

Experience supporting data center infrastructure projects.

Familiarity with precision cooling equipment such as CRAH units, chillers, air handling units, or similar systems.

PMP certification or formal project management training.

Ability to read and interpret engineering drawings, specifications, and mechanical or electrical documentation.

Experience supporting equipment manufacturing timelines, lead times, and delivery coordination.

Personal Attributes

Highly organized and detail-oriented, with the ability to manage multiple moving parts without losing track of critical tasks.

Customer-focused with a responsive, service-first mindset.

Proactive problem solver who anticipates risks and escalates issues early.

Able to remain calm under pressure and perform effectively when working against tight deadlines.

Comfortable translating technical topics into simple, customer-friendly communication.

Collaborative and team-oriented, committed to delivering a superior customer experience.