Technical Support Analyst
Job Description
Job Description
Technical Support Analyst – Contract-to-Hire
Join a fast-paced team as a Technical Support Analyst and keep technology running smoothly while supporting end users across multiple sites.
Responsibilities:
Provide 70% deskside and 30% remote/phone support
Triage and resolve Level 2–3 incidents and service requests
Troubleshoot hardware, software, and network issues
Close Level 1 tickets and confirm resolutions with users
Update and maintain ITSM tickets
Collaborate with infrastructure, security, and applications teams
Follow IT security policies and procedures
Document solutions and contribute to knowledge base
Support continual service improvement efforts
Manage multiple support tasks and small projects
Work flexible hours, including occasional weekends/after-hours
Travel between sites; occasional out-of-state project work
Requirements:
3+ years technical support/help desk experience
Windows OS, MS Office, Active Directory support skills
Basic networking and troubleshooting knowledge
Ability to image, configure, and reimage PCs
Familiar with spam filtering tools and encryption validation
Excellent deskside support, documentation, and communication skills
Valid driver’s license, reliable vehicle, ability to transport IT gear
Smartphone for work calls/texts
Able to pass background check and drug screen (excluding marijuana)
Details:
6-month contract-to-hire role supporting multiple Arizona sites. Benefits for W2 contractors include 401(k) with match, medical/dental/vision, life/disability, and FSA options.
Great opportunity to make an impact and grow your IT career!
Recommended Jobs
MTC Air Ambulance Pilot: Parker, AZ EC130 15K Sign On Bonus! 40K Retention Bonus! 12% Geo!
If your passion is flying and you want to work in an environment where every second counts, contact us today! We’re hiring a Helicopter Pilot to provide medical air transportation services to Med…
DENTAL ASSISTANT
Dental assistants greatly increase the efficiency of the dentist in the delivery of quality oral health care – according the ADA – and are valuable members of the dental care team. If you have strong …
CHARGE NURSE
Responsibilities Valley Hospital Phoenix is seeking a Charge Nurse (RN) with a background in Behavioral Health to join our team of dedicated healthcare professionals! The Charge Nurse (RN) …
Quality Inspector
Job Posting: Quality Inspector Location: Phoenix, AZ Shift: Friday - Monday, 6:00 AM - 4:30 PM We are seeking a detail-oriented Quality Inspector to join our team in Phoenix. This en…
In-Home Design Consultant Sales Representative
Are you looking to work for the best in the business? Do you want to make 6 figures a year? Currently, we are the fastest growing acrylic bath remodeler in the United States. Creating a fresh…
Registered Nurse
Job Description Job Description A substance abuse treatment center in the East Valley, is seeking a Registered Nurses (RN). As a Registered Nurse (RN), your primary responsibility is to ensure th…
Associate Recruiter III (74924)
Description The Associate Recruiter will be responsible for facilitating, coordinating, and guiding a candidate through the company’s full-cycle recruiting process. The Associate Recruiters will w…
Nanny wanted in Tempe area for 1 child part-time, 2 kids briefly
Pay: $17 - $32 per hour Start Date: In 1-3 Days Location: Tempe, AZ Job Description Nanny wanted in Tempe area for 1 child part-time, 2 kids briefly. Seeking a caring nanny to provid…
Traveling General Superintendent - MSG - Data Centers
Division: Critical Facilities-Data Centers Project Location(s): Boise, ID 83701 USA Minimum Years Experience: Travel Involved: Job Type: Regular Job Classification: Experienced E…
Make Every Day an Adventure as a Twos Teacher at Goddard Scottsdale!
Summary Join Our Team as a Twos Teacher at The Goddard School of Scottsdale! Do you love the energy, curiosity, and independence of toddlers? We’re looking for an enthusiastic, positive, and …