Director of Franchise Operations
- Champion the consistent execution of operational standards across all clinics, ensuring high-quality, compliant patient care
- Implement and oversee clinic performance metrics (CER, patient care feedback, audit results) to identify trends and drive continuous improvement
- Support field leaders (FBCs and RDs) in achieving operational excellence through accountability and clear expectations
- Provide coaching, operational guidance, and strategic support to strengthen franchisee and RD capabilities
- Build trust-based relationships with franchisees, RDs, and field leaders to foster alignment with company goals and enhance patient satisfaction
- Identify and execute opportunities to improve clinic performance, franchisee engagement, and expansion initiatives
- Conduct regular field visits (approximately 3 weeks/month, 3 days/week) to ensure operational excellence and brand consistency
- Partner cross-functionally with Marketing, Compliance, Chiropractic, IT, HR, and Finance to uphold brand standards and patient experience
- Deliver clear written follow-up and communication to franchisees and RDs outlining successes and growth opportunities from clinic visits
- Drive performance by meeting or exceeding financial metrics, including promotional targets, conversion rates, and clinic revenue growth across franchise and RD portfolios
- Analyze clinic trends and performance data to inform decision-making, prioritize support efforts, and address underperformance
- Guide franchisees and RDs in strategies to improve unit economics and long-term business success
- Build and lead a high-performing Operations team rooted in trust, collaboration, and accountability
- Conduct regular 1:1s, provide timely feedback, and use company tools to recognize and reward contributions
- Support the growth and development of team members through clear career planning and Individual Development Plans (IDPs)
- Bachelor’s degree in Business, Operations, or a related field
- 8–10+ years of multi-unit operations leadership within a franchise environment
- Proven ability to build strong relationships with franchisees and lead large, dispersed teams
- Deep understanding of operational KPIs, compliance, and P&L management
- Strong interpersonal, communication, and cross-functional collaboration skills
- Demonstrated ability to implement standardization, drive results, and manage change in a fast-paced environment
- Willingness to travel frequently and maintain an active presence in the field (majority of the month)
- Salary: $140k - $160k, DOE, plus a short-term and a long-term incentive program
- Medical, Dental, Vision
- 401k w/company match
- PTO Accrual
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