Inbound Customer Service Representative (Bilingual preferred)

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Walking into the Servbank office you instantly feel the energy of our team. The bright and colorful space creates a casual happy environment. The connection you feel from the smiling faces and team comradery will make you feel right at home.

This Customer Service role provides:

• 3 weeks of vacation your first year
• PLUS sick pay
• health benefits that kick in within 30 days
• PLUS our internal promotion process provides room to GROW!
• Hours 10:30am-7pm

About Servbank

As one of the nation's Top 10 subservicing providers, we are putting the “service” back into subservicing by offering the winning combination of People + Technology. Our people are dedicated professionals with industry experience, who are committed to providing superior customer service and personalized support for our clients. Our innovative technology gives you fully transparent, 100% accessible, on-demand view of your portfolio. Servbank is a full-service subservicer, with a diverse portfolio and quality products and services, who is dedicated to our partners' success. Grow happiness with us and drive your business forward.

Servbank is a different kind of company, and we do business a different way. Because home is where the heart is, every action we take is heartfelt.

We take pride in being an innovative, autonomous, customer-service focused, and tech-oriented company. By living our Core Values of People Matter, Inspiring Leadership, Strength of Character and Rock Solid Service, we have created a culture of excellence that strives to provide the one thing that all of our customers seek: The Perfect Customer experience!

What you will do

• Answer all borrower calls and verify account information provided through
• servicing system
• Validation in compliance with all data privacy regulations
• Identify borrower's request/inquiry through effective listening skills
• Follow and deliver scripted campaigns to the borrowers for determining proper
• transfer workflow to appropriate departments
• Exceed all Daily, Weekly and Monthly call performance targets/metrics (e.g. answer
• time, abandon rate) as set forth by management
• Maintain quality customer service at all times by following all company established protocols
• Articulate service options and resolutions to Servbank borrowers and service providers (e.g. brokers/correspondents)
• Provide pertinent feedback/information to supervisors upon request
• Perform other duties as assigned

Requirements

• Required to perform each essential duty satisfactorily
• Customer Service experience in a customer call center is preferred
• Mortgage industry and/or Financial Services experience is a plus
• Ability to build rapport quickly to convert inquiries into proper transfers to
• departments/agents for resolution
• Ability to handle high volume of phone calls
• Ability to multitask and effectively manage time
• Ability to communicate effectively - both in written and verbal form.
• Desire to take personal responsibility to complete tasks and solve problems.

Required

• Computer and Software Competencies
• Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Outlook
• Working knowledge of Windows 10 and Internet Explorer

Education High School diploma required; some college preferred

EEO Statement: We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Phoenix, AZ 85034 (Required)

Work Location: In person