Full Time Front Desk Clerk Graveyard Shift
Job Description
Job Description
The Graveyard Front Desk Clerk is responsible for:
Assisting guests with check-in and check-out, answers and processes phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Hours 11pm - 7am.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This includes a willingness and ability to walk the property after dark, deal with the occasional upset or intoxicated customer, etc...it's a small property, at night a desk clerk handles issues themselves, a successful candidate must be able to do so!
Responsibilities:
- Maintain positive guest relations at all times.
- Maintain complete knowledge at all times of a) all hotel features/services, hours of operation. b) all room rates, special packages.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Verify registration card information with the guests.
- Process check-in and check-out guests as required.
- Accept and record wake-up call requests.
- Resolve discrepancies on the room status report with Housekeeping.
- Report discrepancies to Manager.
- Capable of confronting a person not following the rules.
- No Nonsense attitude.
- Multi-Tasking.
- Bilingual a plus
MUST BE AVAILABLE ON WEEKENDS
Job Type: Full-time
Salary: $16.50/hr
Expected hours: 30-40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
Schedule:
- Holidays
- Overnight shift
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Motel or Lodging: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Ability to Relocate:
- Phoenix, AZ 85021: Relocate before starting work (Required)
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