CASE MANAGER 3

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DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CASE MANAGER 3 - ONBOARDING MENTOR

Job Location:

Division of Developmental Disabilities Specialty District Serving Districts Central, East, and West 8620 North 22nd Avenue, Phoenix, Arizona 85021 125 East Elliot Road, Chandler, Arizona 85225 290 East La Canada Boulevard, Avondale, Arizona 85323

Posting Details:

Salary: $53,000.00-$55,000.00

Grade: 18

Closing Date: June 11, 2025

Job Summary:

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager 3-Onboarding Mentor in the Specialty Unit. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Drive a vehicle to conduct onsite visits to members' homes, schools and/or program sites to develop relationships and to discuss service needs and supports.
• Develop, review, monitor and evaluate Person-Centered Service Plan (PCSP) in accordance with mandated. timeliness and document individual progress and concerns, and complete appropriate referrals to community agencies.
• Facilitate meetings and program visits to assist with member/family choices; Complete referrals for assessed/covered services.
• Collaborate with community agencies to provide assistance and support to members and families in crisis.
• Write comprehensive progress notes and maintain case records. Prepare a variety of reports and complete special projects, as required. Attend staffing meetings, training and other meetings (including statewide travel). Confer with supervisor. Act as Supervisor in Supervisor's absence.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Health Insurance Portability and Accountability Act (HIPAA).
• Community resources, medical and behavioral health issues and terminology.
• Knowledge of methods, procedures, and techniques used in the development of Person-Centered Service Plan (PCSP).
• Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities.
• Principles and practices of case management.

Skills In:

• Initiating, developing, and maintaining member service plans.
• Interviewing, counseling, and interacting with members and family members.
• Problem identification and resolution.

Ability to:

• Work independently and within diverse work teams.
• Lead a team of Support Coordinators in the absence of the supervisor.
• Maintain confidentiality.
• Drive a motor vehicle.

Selective Preference(s):

The ideal candidate for this position will have:

• N/A

Pre-Employment Requirements:

• Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor Degree in Social Work (SW), OR Psychology, Special Education or Counseling AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental illness (SMI); OR candidate must have a minimum of two (2) years' experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental illness (SMI).
• A Bachelor's Degree in Human Services, Behavioral Science or related field AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental illness (SMI) OR have at least three (3) years' experience working with or for individuals with intellectual or developmental disabilities.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Kari Nagler at 480-536-2513 or [email protected]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-536-2513. Requests should be made as early as possible to allow time to arrange the accommodation.