Call Center Representative - Spanish

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Axius Technologies Inc. Pay Range

This range is provided by Axius Technologies Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$20.00/hr - $20.00/hr

Job Title

Bilingual Call Center Agent

Location

Phoenix, AZ 85007 (Remote)

Duration

6 Months

Remote Requirements

100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.

Language Requirement

Spanish-speaking

Experience Requirement

• Candidates MUST have 1 year of recent call center experience.

Job Description

• Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
• Answering incoming phone calls in a fast paced environment.
• Resolving Tier 1 level issues.
• Reviewing taxpayer accounts.
• Verifying, gathering and simultaneously updating key information.
• Educating taxpayers of online resources and current tax policies.
• Submitting requests for payment arrangements.
• Documenting actions taken into multiple systems.
• Participating in all team engagement activities.
• Meeting performance expectations.

Skills Required

• Strong ability to multitask.
• Basic use of Microsoft Word, Excel and Google Workspace.
• Basic math skills are required — addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally.
• Great interpersonal skills.
• Retain knowledge easily.
• Creative in problem solving.
• Goal oriented.
• Organized.

Skills Preferred

• Spanish-speaking.

Experience Required

• Previous two positions should each be at least one consecutive year in a fast‑paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

Experience Preferred

• Experience with participating in process improvement activities.

Education Required

• High school diploma or equivalent.

Seniority Level

• Mid‑Senior level.

Employment Type

• Contract.

Job Function

• Customer Service.
• Industry: Government Administration.

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