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Job Description

Job Description

Home Health Intake & Eligibility Coordinator (Medical Assistant Preferred)

Location: Chandler, AZ
Schedule: Full-time, Monday–Friday (
Department: Home Health
Reports to: Intake

About the role

Bridges Health Services is growing across California and Arizona. We’re hiring a detail-oriented Intake & Eligibility Coordinator to manage incoming referrals, run daily insurance eligibility, and complete high-touch patient outreach. This role partners closely with referral sources, patients/families, and our clinical scheduling team to ensure a fast, compliant start of care.

What you’ll do

• Referral intake & onboarding

  • Receive and process referrals from hospitals, SNFs, clinics, and community partners.

  • Create/complete intake records; collect demographics, consent, physician orders, and required documents (face-to-face, plan of care, etc.).

  • Enter and maintain accurate data in the EMR; open episodes and route tasks to clinical/scheduling teams.

• Daily eligibility & authorizations

  • Run eligibility/benefits every day for Medicare, Medi-Cal, AHCCCS (AZ), and commercial payers using payer portals/clearinghouses.

  • Document coverage, copays/deductibles, and home health benefit criteria; identify auth requirements and obtain/track approvals.

  • Flag and escalate non-covered services or missing documents before scheduling.

• Patient & referral communications

  • Make timely outreach calls (inbound/outbound) to patients/families to verify information, explain next steps, and schedule start-of-care windows.

  • Provide referral sources with prompt status updates and resolve issues professionally.

• Compliance, quality & throughput

  • Safeguard PHI in line with HIPAA and company policy.

  • Meet or exceed service levels (e.g., referral-to-first-attempt within 1 business hour; same-day eligibility completion; error rate <2%).

  • Maintain clean dashboards/queues; close loops on all open tasks daily.

What you’ll bring

• 1–2+ years in home health, medical intake/admissions, front office, or revenue cycle (eligibility/benefits).

• Medical Assistant (MA) training/certification preferred; CNA or medical office experience also considered.

• Working knowledge of Medicare, Medi-Cal, AHCCCS, and major commercial plans ; prior-auth basics.

• EMR proficiency (e.g., Axxess, WellSky, HCHB) and comfort with payer portals (e.g., Availity, UHC, BCBS).

• Clear, warm phone etiquette; high volume call handling; strong writing/spelling in documentation.

• Organized and deadline-driven; able to juggle multiple referrals and maintain accuracy.

• Bilingual (English/Spanish) a plus.

Work setting & tools

• Uses EMR(Data Soft Logic), Google Workspace (Docs/Sheets/Drive), secure fax/e-fax, and payer clearinghouses/portals.

Compensation & benefits

• Arizona postings: $18–$23 per hour DOE, plus benefits.

• Comprehensive benefits package may include medical/dental/vision, paid time off, paid holidays.

Note: Final pay is based on location, experience, and internal equity. Bridges Health Services is an at-will employer.

Compliance statements

• EEO: We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to protected characteristics.

• Fair Chance: We consider qualified applicants with arrest/conviction records consistent with applicable laws.

• ADA: Reasonable accommodations are available to qualified individuals with disabilities to perform essential job functions.

• Health & Safety: Role may require a background check, I-9 work authorization, TB screening, and proof of required vaccinations per policy and applicable regulations.

How to apply

Send your resume (and a brief note about your eligibility/authorization experience) to [email protected] with subject line “Intake & Eligibility Coordinator – [Your Name]” .