Account Management Specialist

Job Description

Job Description

CNA National is looking for a proactive, service-focused professional to help strengthen and support our national account customer relationships. In this role, you will partner with internal teams and external business partners to deliver responsive support, solve problems, analyze account information, and help drive successful outcomes for our clients and the business.

You are a problem solver. You communicate clearly, collaborate well across teams, and enjoy finding solutions that involve people, systems, processes, and real-world business needs. You take initiative, remove roadblocks, and help move issues toward resolution.

You take ownership. You are motivated by impact, follow through on commitments, and act with urgency when priorities require it. You are comfortable navigating ambiguity and bringing structure to complex situations.

You are curious and resourceful. You ask thoughtful questions, look for root causes, and continuously seek better ways to support accounts, improve processes, and deliver value.

What You’ll Do

• Support the day-to-day administration of national accounts while maintaining expected service levels and response times.
• Serve as an internal advocate for national accounts by providing clear, timely communication to key CNA National stakeholders.
• Partner with cross-functional teams to resolve client needs quickly and accurately, including contract-related questions and service issues.
• Organize and analyze account data to support informed decision-making and identify opportunities for improvement.
• Maintain account dashboards and KPI tracking in partnership with your manager to keep internal and external stakeholders informed of progress.
• Gather, clarify, and document business partner needs on an ongoing basis; support solution development and execution for identified improvement areas.
• Document best practices, process updates, and account-specific learnings to support consistency and continuous improvement.

What You’ll Need

• Bachelor’s degree in business administration or a related field, or equivalent work experience.
• Two to four years of experience in sales support, administration, account support, or technical customer service; experience supporting key or strategic accounts in the vehicle service contract industry is preferred.
• Experience delivering client-focused solutions based on business partner or customer needs.
• Knowledge of products, administration processes, contract language, and business systems.
• Ability to influence, collaborate, and build alignment to achieve desired outcomes.
• Strong critical thinking, problem-solving, and creative thinking skills.
• Ability to analyze, synthesize, and communicate data in a clear and actionable way.
• Demonstrated ability to communicate and present effectively to stakeholders at multiple levels of the organization.
• Excellent organization, planning, follow-through, and prioritization skills.
• Proficiency with Microsoft Word, PowerPoint, Excel, and CRM software.
• A curious, continuous-improvement mindset with a desire to learn, grow, and make processes better.

Why Join CNA National

At CNA National (CNAN), your work makes a difference. Since 1982, we’ve been a trusted provider of service contracts and protection products for franchised auto dealerships nationwide, known for integrity, innovation, and doing the right thing.

Based in Scottsdale, Arizona, we deliver valued products and exceptional customer service while continuing to innovate—especially in areas like electric vehicle coverage and digital claims technology.

Our people set us apart. We offer a collaborative, fast-paced environment where you can grow your skills, take on new challenges, and make a real impact.

Our success is recognized across the industry, with honors including MOTOR Top 20 Awards, a Gold American Business Award, and 22 #1 rankings in the Dealers’ Choice Awards. We’re also proud to be among the few companies recognized by J.D. Power for “Highest Overall Dealer Satisfaction.”

As part of CNA Financial, you’ll benefit from the strength of a leading insurer with over $60 billion in assets—combined with the growth and energy of a forward-moving organization.

Grow your career. Make an impact. Join CNA National.