Customer Service Representative

Unlock New Career Opportunities with SA Technologies Inc.

We’re Hiring: Customer Service Representative

At SA Technologies Inc., we believe in turning career aspirations into reality. As a CMMI Level 5 and Great Place to Work® Certified global IT consulting and services company—and recognized as one of the Best Places for Women—we are committed to building an inclusive, supportive, and high-performance workplace

Job Description

Job Title: Customer Service Representative

Location: - Prescott Valley 86314

Duration 9 months to extension

Direct Client

Pay Rate $16/hr on w2 without Benefits

Position Type	Staff Augmentation	Hours/Week	40
Billing Type	Hourly	Shift	Day
Projected Start Date	04/20/2026	Start Time	8:00 AM
Projected End Date/Duration	01/18/2027	End Time	5:00 PM

Position Description

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or

obtain details of complaints.

• Provide a service such as a license, registration, title, permit, or program eligibility information
  
• Check to ensure that appropriate changes were made to resolve customers' problems.
  
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  
• Refer unresolved customer grievances to designated departments for further investigation.
  
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
  
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  

Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving

difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis

Required Skills

• Follows established guidelines
  
• Solving difficult customer service complaints/problems
  
• Customer Service Experience
  

Why SA Technologies Inc.?
Empowering Work Environment: A Great Place to Work, especially celebrated as one of the Best Places for Women.
Excellence and Quality: A CMMI Level 5 Company, ensuring operational and service excellence.
Globally Acclaimed: A Microsoft Gold Partner and Google Partner, with over 20 years of global IT consulting and Development solutions delivery.

Have queries? We’re here to assist you! Chat live with our recruiter or connect with the job owner directly:
Email: [email protected]

Embark on a rewarding journey together with us! At SA Technologies Inc., your journey begins with a friendly technical assessment, providing a stage to highlight your unique skills.