Principal Strategic Distribution Manager

Requisition ID : 19084

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Summary

The Principal Strategic Distribution Manager facilitates customer s interactions within SRP as the coordinator for speculative and extremely complex, large scale construction projects. The Principal Strategic Distribution Manager provides technical support to The Principal Strategic Distribution Manager is responsible for proactively maintaining and developing relationships with existing and new strategic commercial and industrial customehe Business Project Center and Strategic Energy Management regarding enhanced service projects, dedicated substations, dedicated switchyards, and various other customer projects as well as overall power quality and reliability related issues/requests. The Principal Distribution Manager serves as the department lead and is responsible for strategic interactions with SRP Power Delivery, Distribution Operations Center, Power Dispatch Operations, and Strategic Planning and Economic Development.

What You'll Do

• Proactively engages and supports SRP’s Economic Development team activities that lead to attracting and increasing large customers to locate and/or expand within SRP service territory
• Presents cross-departmental challenges impacting SRP’s strategic commercial and industrial customers to the Large Customer Action Team (LCAT) in order to develop solutions that will be presented to the LCAT Steering Team and Executive Leadership Team
• Proactively manages the ongoing development of relationships with assigned list of SRP’s most strategic commercial and industrial customers
• Responsible for communicating and coordinating all SRP distribution and/or transmission work impacting assigned strategic commercial and industrial customers
• Manages jobs related to enhanced service agreements, including Automatic Transfer Switches (ATS), Distribution Feeder Automation (DFA, dedicated circuits, and new dedicated substations and switchyards for assigned strategic and new speculative commercial and industrial customers
• Reviews critical technical reports, processes and policies related to strategic commercial and industrial customers
• Coordinates necessary internal SRP resources to address distribution and/or transmission issues for strategic commercial and industrial customers by identifying and developing internal processes related to enhanced service projects, dedicated substations, dedicated switchyards and other customer needs
• Provides technical guidance to the Strategic Distribution Managers regarding strategic customer reliability issues
• Develops new opportunities related to strategic commercial and industrial customer enhanced service, maintenance and power quality needs by expanding relationships and partnering with various internal SRP departments.

What It Takes To Succeed

• Desirable candidate will have:
• Experience as a Strategic Distribution Manager and/or Strategic Energy Manager.
• Experience as an Account Manager and/or equivalent customer service role.
• Technical experience with SRP’s distribution and transmission system.
• Technical knowledge and experience related to SRP’s generation, transmission and distribution systems, and renewable resources.
• Ability to identify critical issues impacting strategic customers; bring necessary teams together; lead teams to develop process or solutions; obtain management approval to
• implement new processes or solutions.
• Excellent time management and organizational skills, ability to manage multiple responsibilities at one time.
• Perform miscellaneous job related functions as requested by senior management, SEM Director and BPC Manager.
• Develop processes to improve SDM’s daily functions
• Ability to communicate in a professional manner with SRP’s major commercial, institutional and industrial customers at all levels of their organizations.
• Excellent written and verbal communication skills with an emphasis on presentation skills
• Present to BPC Manager, SEM Director and senior management on an as needed basis
• Flexibility to travel to customer locations for meetings and to host customers at various SRP events during evening and other non-working hours. In additional, when power events negatively impact assigned critical strategic customers, Principal Strategic Distribution Manager may be needed to personally handle these during after-hours and perhaps visit customer onsite if required.
• Understanding of and adherence to SRP’s Code of Conduct as it applies to competitive and non-competitive services and the responsibilities of the SDM.
• Submit input into CRM in order to provide BPC Manager with regular updates to current projects and customer interactions.

Experience

A minimum of 10 years of related experience is required (if no degree, 14 years of relevant experience or an equivalent combination of education and related experience totaling 14 years).

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.