Technical Customer Support Representative

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A2Z POS LLC is a point of sale software solution provider designed to meet restaurant needs — Digital menu display, wireless Point of Sale, POS self-serve Kiosk, Smart CCTV

This position provides basic-level software support for A2Z POS active clients, functionality, and understanding of our products and databases for issues that are easily solved. The level 1 Support Specialist is our entry-level position, learning how to resolve a timely resolution to client software issues via remote access and troubleshooting using multiple remote tools, communication, team coordinated testing, and other available tools. The Tier I Support Specialist is expected to continually grow and expand knowledge of our product. We are seeking dedicated and motivated individuals for our technical support team.

In addition to providing basic technical support to customers, you will opportunity to work directly with the owner, and with the product development team! We are looking for a team player who is excited and proud to be a part of a growing software development company. We do not want a CLOCK PUNCHER.

• Sky is the limit career advancement opportunities - always wanted to expand your skills and become a part of software Development Company … the opportunity is here.
• Support from everyone - Excellent exposure to all areas of our business.
• Self-starter - no need to be micro managed
• Meet fun, positive people and clients.
• Casual attire - We wear T-shirts and Jeans. On some occasion, shorts

What you'll be doing:

• Install and configure our apps (POS, Digital Menu apps or Smart CCTV) on systems
• Responding to emails, calls and support any common issues from our clients using proprietary remote software
• Training clients on basic usage of our products (will provide guideline and protocols)
• Update and refining support documentation and processes
• update and Maintain product knowledge base
• Proactively follow through on customer issues to ensure customer concerns are addressed accurately and promptly
• Balance a sense of urgency to address customer issues while taking the time to identify root causes of the issues.
• Build, develop and grow relationships with clients to establish mutual trust and provide a foundation for a strong working relationship
• Up to 10% traveling to local business

What we're looking for:

- A motivated, self-directed, and results driven individual

- A Self-Starter, ability to perform job functions in an independent manner

- A career driven (not a CLOCK-PUNCHER) individual

- Effective communication, presentation, and interpersonal skills are essential, including the ability to accurately analyze problems, explain solutions

- Spanish or other second language is a PLUS

- Availability for after hours support calls

- Experience managing support documentation and/or product knowledge base (preferred; not require)

- At least one years experience in Information Technology

- At least one years experience in Customer service

- At least one years experience in Windows based tech environments including Windows 10

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Tempe, AZ 85284: Relocate before starting work (Required)

Work Location: In person