Family Services Specialist

Job Description

Job Description

Family Services Specialist

At Senior Helpers, we support aging adults and their families during some of life’s most meaningful and challenging moments. Our team provides dependable, non-medical in-home care with a strong focus on dignity, communication, and peace of mind. We believe families deserve to feel heard, supported, and confident in their care and that starts with a compassionate, organized team behind the scenes.

Position Overview

The Family Services Specialist serves as a primary point of contact for families receiving non-medical in-home care services. This role focuses on supporting family satisfaction, coordinating non-clinical service needs, and ensuring clear communication between families and internal care teams. The ideal candidate is compassionate, organized, and thrives in a fast-paced, people-focused environment.

Key Responsibilities

• Serve as a main contact for families, providing timely and professional communication
• Support family on boarding following service initiation
• Coordinate non-medical service changes, including schedules, hours, and caregiver preferences
• Address family questions, concerns, and service feedback with empathy and professionalism
• Collaborate with scheduling and care team staff to ensure continuity of care
• Document family interactions and updates accurately in company systems
• Proactively identify and help resolve potential service issues
• Support family retention and long-term satisfaction

What This Role Does Not Include

• No hands-on caregiving
• No medical or clinical responsibilities
• No medication administration, or nursing duties

Qualifications

• Previous experience in social work, case management, family services, healthcare support, or care coordination preferred
• Strong communication and interpersonal skills
• Excellent organization and follow-up abilities
• Ability to handle sensitive situations with professionalism and discretion
• Comfortable working independently and as part of a team
• Proficient with basic computer systems and documentation tools

Compensation & Benefits

• Annual salary: $40,000–$50,000 (based on experience)
• Health insurance eligibility after 90 days of employment
• 401(k) eligibility after 12 months of employment
• Paid training and ongoing support
• Opportunity for growth within a mission-driven organization

Why Join Us We are committed to supporting families and aging adults with dignity, respect, and compassionate care. Our team values accountability, collaboration, and service excellence, and we’re looking for someone who shares those values.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Mileage reimbursement
• Referral program