Position Overview
This position is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods. Driving, delivering, and pick-up using Encore owned, leased, or rented trucks with a gross vehicle weight of less than 26001 lbs. Responsible for obtaining and maintaining a medium-duty driver certification as required by state law (non-CDL). Ability to Route and dispatch drivers, segregate, and prioritize orders for delivery and pick up. Backup dispatch and Operations manager as needed in all areas of operations. Identify issues that could potentially create a service failure. This position reports to the Warehouse Operations Manager.
Key Job Responsibilities
Driving, Delivery, and Pick-up
- Drive Encore owned, leased, or rented vehicles including vans and box trucks with a gross vehicle weight of less than 26001 lbs.
- Maintain set routes and schedules as directed by their supervisor to meet customer expectations.
- Load and unload of vehicles.
- Review orders for accuracy during both delivery and pickup to ensure all items are accounted for.
- Ensure contents are properly secured inside of truck to prevent breakage or damage to gear.
- Obey all applicable traffic laws and drive according to the weather/road conditions.
Customer Service
- Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers.
- Maintain a positive relationship with all clients through effective communication and interaction.
- Assist as dispatch (as needed), which includes planning routes, making driver assignments, coordinating with venues and branch personnel and arranging for 3rd party transportation to support regional needs.
Equipment Handling
- Assist hotel and/or warehouse team with pulling, receiving, and transportation of equipment.
- Participate in annual physical inventory process.
- Perform quality control and equipment staging in hotel or warehouse as directed.
- Ensure all equipment is picked up and/or delivered on site.
Vehicle Maintenance
- Work with warehouse supervisors to ensure that vehicles are well maintained through scheduled service appointments as required.
- Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris.
- Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip.
- Maintain and replenish all vehicle fluids as needed - e.g. wiper fluid, DEF, etc.
- Identify mechanical maintenance needs as they occur.
- Report any vehicle damages or traffic violations to immediate supervisor in a timely manner.
Job Requirements
- High School Diploma / GED
- Drive trucks with a Gross Vehicle Weight Rating (GVWR) under 26,001 lbs
- Valid Driver's License with 3 to 5 years driving experience.
- Clean driving record
- Basic Computer Skills
- Basic Audio Visual Experience
- Exceptional customer service skills
- General knowledge of vehicle inspection and maintenance
- General understanding of proper load securement
- Ability to lead the organization in a safe, efficient and caring manner
- Ability to drive or sit for long hours at a time
- Proficient using GPS, routing systems and software
- Knowledge of CDL non-CDL rated equipment and thresholds
- Understanding of air mile rules for both CDL and non-CDL drivers
- Understand Hours of Service rules and regulations
- Ability to give, receive and follow written and/or oral instructions
- Understanding the dynamics of routing proficiencies
- Competently communicate expiations on work flows to drivers
- Be key advocate for technology and logistics changes
- Ability to maneuver vehicle in heavy city traffic conditions
Competencies
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Demonstrates Self-Awareness
Drive Results
- Ensures Accountability
See The Big Picture
- Decision Quality
- Manages Complexity
Value People
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (
Work Environment
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
Hourly Pay Range: $18.26 - $22.37
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.