Medical Back Office Assistant

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

Work Location: 6145 W Chandler Blvd #2, Chandler, AZ 85226

The Back Office Medical Assistant plays a vital role in supporting clinical operations by assisting providers with patient care, performing clinical procedures, and maintaining accurate medical records. This position ensures smooth patient flow, adheres to compliance standards, and contributes to a positive patient experience.

What You’ll Do:

Clinical Responsibilities

• Delivers quality customer service and maintains established quality control standards
• Escorts patients to exam rooms according to company standards
• Coordinates patient care as directed by physicians, company standards and policies.
• Prepare patients for exams and procedures, including taking medical histories and explaining procedures.
• Perform and record patient visit intake
• Assist during dermatological procedures like biopsies, excisions, phototherapy, and cosmetic treatments.
• Assist in basic lab tests, including skin scrapings or swabs for analysis.
• Apply topical medications or dressings under the direction of a dermatologist.
• Photograph skin conditions for documentation and before/after comparisons.
• Records patient care documentation in the medical record accurately and in a timely manner
• Performs other various patient care activities to assist providers.
• Respects patient confidentiality always.
• Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments
• Ensure prescriptions are sent at the time of the patients visit.
• Sterilize instruments and maintain exam room cleanliness in compliance with health and safety regulations.

Patient Education & Support

• Educate patients on skin care routines, including post-procedure care and sunscreen use.
• Explain treatment plans and follow-up instructions to help patients understand their care journey.
• Provide emotional support, especially for patients dealing with chronic skin conditions or cancer.

Administrative Responsibilities

• Greet and check in patients, verifying their information.
• Schedule appointments and manage calendars for follow-ups and procedures.
• Answer phones, messages, Klaras and handle inquiries including medication refills and basic questions.
• Make outbound calls timely as necessary.
• Manage pharmacy, billing and insurance paperwork, including processing payments and contacting insurers as necessary
• Order and maintain medical supplies to ensure inventory is stocked and organized.

What We’re Looking For:

Required Skills / Abilities

• Strong clinical skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in HER systems and Microsoft Office Suite.
• Knowledge of medical terminology and clinical procedures.
• Ability to multitask and work in a fast-paced environment.

Education & Experience

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program is a plus.
• Certification (CMA, RMA, or equivalent) preferred.
• 1–2 years of clinical experience in a medical office preferred.

What We Offer:

• Competitive salary and benefits
• Health, dental, vision, and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment

� Apply Today!Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to [email protected]. We can't wait to meet you!

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