Inside Sales - Outbound, Inbound and Retention

Job Description:

*Target Annual Salary of 55K*

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Join Sparklight's Sales Team and unlock your sales potential! We are currently hiring Inbound, Outbound and Retention Residential Account Representatives! Work from the comfort of your home! This role is 100% remote, Saturdays are required. Target Salary starting at $55k!

We are open to hiring in any of the following states: AL, AK, AR, AZ, FL, GA, IA, ID, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT.

What you will do to contribute to the company's success:

Retention:

• Proactively handle disconnection requests, address customer concerns, and offer solutions to retain customers and meet revenue goals.
• Upsell or cross-sell relevant services during save calls to increase customer lifetime value and achieve incremental revenue targets.
• Accurately enter and update work orders, save entries, and billing adjustments while ensuring all customer notes and account changes are recorded correctly.
• Complete all required training modules, stay updated on product changes, and deliver empathetic and professional service to build trust and loyalty.

Outbound:

• Drive sales to meet or exceed monthly targets through effective outbound calling, closing techniques, and making an average of 100 outbound dials per day to generate interest and qualify leads.
• Maintain high accuracy on work orders, properly document all sales, and track customer interactions to ensure satisfaction and operational efficiency.
• Complete all required training on time to stay updated with product knowledge, sales techniques, and compliance protocols.
• Engage customers professionally to understand their needs, recommend the right products or services, and follow all company sales processes and guidelines.

Inbound:

• Provide excellent customer service by answering calls, identifying customer needs, and recommending tailored solutions for internet, phone, and video services.
• Present pricing, packages, and promotional offers clearly, use closing techniques to drive sales, and upsell additional services.
• Maintain a deep understanding of products and accurately enter customer orders while meeting sales goals and adhering to compliance standards.
• Navigate multiple systems efficiently to ensure high call quality and customer satisfaction.

Qualifications

• A proactive approach - sometimes customers require encouragement to commit. This might mean you problem solve and find solutions to our business customers.
• Previous outbound or inbound telemarketing experience in a call center is preferred.
• We are looking for outgoing individuals! Be able to direct conversations and close sales.
• We value your experience in addition to education. We are looking for three to six months of related experience and/or training. We would prefer candidates with an Associate's degree or higher.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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