data-entry Clerk

Job Description

Job Description

Job Description

We are seeking an Unclaimed Property Specialist 1 to join our dynamic team. The ideal candidate will have strong experience in customer service, data entry, and records management and a proven ability to resolve inquiries, maintain accurate documentation, and support inbound call operations.

Responsibilities:

• Project Phase 1: Receive emails and enter data into the unclaimed property system.
• Project Phase 2: Answer inbound calls from customers and provide resolutions.
• Manning the Unclaimed Property Hotline as first point of contact and liaison to clients.
• Manage inbound calls in a timely manner while following established call center scripts.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Document control: retrieve, classify, and organize forms and correspondence.
• Sign for incoming registered or certified mail, sort and distribute mail, and keep package records.
• Produce digital copies of documents for retention and arrange express deliveries when needed.
• Collect and prepare correspondence for mailing and correct or forward misdirected mail.
• Data entry: transfer data from paper or email into systems, verify accuracy, and update records.
• Retrieve data and organize paperwork after entry to ensure proper retention.

Required Skills & Qualifications:

• Record keeping and document control proficiency.
• Accurate data entry with verification and updating of records.
• Customer service skills with phone-based support experience.
• Ability to follow scripts and standard operating procedures.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.