Senior Business Analyst (CRM/ERP)

Kforce is seeking a Senior Business Analyst (CRM/ERP) in Phoenix, AZ. Summary: Senior Business Analyst to lead CRM and enterprise systems initiatives tied to growth from mergers and acquisitions. The immediate focus is the ongoing development of a custom CRM platform for the roofing business, with a longer-term vision of integrating and unifying systems across the organization. This is a highly visible role partnering with IT leadership, development teams, and business stakeholders. Success requires someone who can bring structure to large programs, define solutions, and translate between technical and non-technical audiences. Key Tasks:

• Lead requirements gathering, documentation, and delivery for CRM initiatives
• Partner with software development teams on large, complex projects
• Provide solution recommendations aligned to business objectives
• Facilitate meetings, drive alignment, and maintain momentum
• Prepare executive-ready materials and communicate progress, risks, and options
• Help position the organization for future integration between CRM and ERP environments

• Custom CRM platform (built internally - must understand greenfield/build-from-scratch environments)
• ERP & financial systems transformation (migration from Sage toward Oracle; ERP being built)
• 5+ years of Business Analysis experience
• Background leading cross-functional initiatives involving technology and business teams
• Comfortable operating in large programs with multiple dependencies
• Functional Strength
• CRM programs
• Providing structured, practical solutions
• Documentation, process clarity, and delivery rigor
• Personable, professional presence
• Able to translate technical concepts into business language
• Strong situational awareness - reads the room, adapts approach
• Confident partnering with leadership

• Construction or related industries highly valued
• Candidate Submittal Requirements
• Please include portfolio samples and user stories (redacted as needed) with submission