Technical Support Representative II

A client with Kforce is seeking a Technical Support Representative II to join their team remotely. This is a 100% remote role, open to all time zones. There is potential for the contract to be extended beyond July based on business needs. Responsibilities:

• Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of QuickBooks Online
• Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients
• Manage the seamless conversions of small business clients onto QuickBooks Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend QuickBooks Online to others
• Clearly execute recommendations, plans, and progress with customers and internal stakeholders
• Troubleshoot technical complexities (eg: why account conversion didn't go through)
• Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients
• Prioritize workload and identify process improvements while executing within timelines
• Develop and maintain expertise of the client's products and solutions, with emphasis on the QuickBooks Online ecosystem
• Professional interactions with internal and external partners
• Bachelor's degree or equivalent experience
• Prior experience working with accountants or accounting a plus
• Customer-obsessed, with a passion for delivering the best possible customer experience
• Collaborative communication, organization, prioritization, and time management
• Proven problem-solving and analytical orientation with the ability to identify root cause
• Strong understanding of accountant workflows
• Results-oriented, while respecting people and maintaining integrity without compromise
• Able to clearly communicate technical needs to internal and external stakeholders
• Ability to technicall troubleshoot whenever needed
• Excellent written and verbal communication skills, ability to communicate technical and other findings across organizational levels
• Aptitude for juggling competing priorities and functioning effectively under deadline pressures with multiple project requirements