Clinical Program Navigator
Prisma Community Care
Phoenix, AZ
Description The Clinical Program Navigator assists patients with linkage and retention of care within Prisma Community Care. In partnership with community resources and programs, the Clinical Program Navigator will actively engage patients who present a need for eliminating barriers to their health and wellness. This role will guide patients through health care systems and services while advocating for patients' medical and social wellness. This position requires a high level of cultural competency in responding to the unique needs of those impacted by adverse social determinants of health, as well as those within the broader 2SLGBTSIA+ community. The Clinical Program Navigator supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV. Essential Functions Responsibilities include, but are not limited to:
- Conduct one-on-one education sessions and assessments with clients, to include referrals for internal and external services (e.g., pre-exposure prophylaxis (PrEP), post-exposure prophylaxis (PEP)), treatment, and general wellness/primary care.
- Introduce biomedical prevention services (PrEP/nPEP/Treatment as Prevention) and general wellness visits, ensuring access, follow-up, and medication adherence and healthcare visits, including supportive services that can enhance harm reduction, behavior change, and maintenance.
- Provide clear, understandable, current, and accurate information to clients, community members, and volunteers. Provide prevention and harm reduction information in a way that shows respect, listening skills, empathy, and patience in a status-neutral approach.
- Record all contacts and activities into all system databases and EMR within 24 hours of encounter, completing and submitting all relevant information in accordance with state policy, to include documentation into appropriate databases and reporting systems, and finalizing all documentation within 72 hours of actions being completed.
- Demonstrate culturally appropriate and culturally reactive engagements with all individuals within the community while performing services, documenting records and referrals, as well as communicating with patients via telephone, email, and in-person.
- Provide information and referrals for other partnering agencies that provide additional support and services to include surgical and medical needs that cannot be met by Prisma.
- Take responsibility for an active caseload of at least 60 - 80 individuals that require assistance to start or continue care at Prisma Community Care.
- Eliminate barriers to care through insurance navigation and enrolling patients in qualifying patient assistance programs that increase access to care. Insurance navigation includes assisting patients in the processes of enrolling in State Medicaid (AHCCCS).
- Stay informed, engaged, and current with emerging research, trends, and best practices in the field of gender identity, intersectionality, and wellbeing of all.
- Work collaboratively with other teams to further develop and evolve the needs of the department and organization, including but not limited to, policy reformation, cross-training, and identifying opportunities for growth and improvement within teams.
- Work directly with the department leadership with other program-related tasks.
- 200 hours of PTO per year
- Up to 13 paid holidays per year
- Medical, dental, and vision insurance
- Basic life, short-term, and long-term disability insurance paid by Prisma Community Care
- Employee Assistance Plan (EAP)
- Retirement savings
- High School graduate/GED.
- Demonstrated ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
- Demonstrate a sound understanding of gender identity, gender expression, gender presentation, sex, and sexual orientation etc. This includes a strong grasp of local and national resources (medical, mental health, social etc.) for those that are transgender or gender non-conforming.
- Proficient in Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint) software applications and competent in using electronic medical records and information systems in providing effective documentation of patient care, with a full understanding of HIPAA and protecting patient confidentiality.
- Demonstrate an understanding of basic medical terminology.
- Be a highly organized self-starter with excellent problem-solving skills and ability to multi-task effectively and is willing to learn.
- Ability to work in fast paced environment with changing deadlines and priorities while maintaining a positive attitude.
- Must demonstrate excellent written and verbal communication, exemplifying professionalism, flexibility, and compassion while exhibiting a congenial and sensitive attitude towards patients.
- All organization employees must be able to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.
- Demonstrated understanding of sexual health and wellness and its correlation to HIV, PrEP, PEP, and gender-affirming care.
- One year+ of paid or unpaid experience providing direct health services, social assistance services, or advocacy services to underserved communities.
- Possess a valid driver’s license, insurable driving record, and access to a reliable personal vehicle for work-related activities.
- Bilingual in Spanish and English.
- Experience with eClinical Works (eCW).
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Travel outside of the Phoenix area approximately 10% of the time.
- Will work primarily in a clinical environment with exposure to computer screens for lengthy periods of time and will need to handle bodily fluids and specimens.
- This is an hourly position that may require evening and occasional weekend work.
- While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. The employee is occasionally required to reach with hands and arms and may need to lift objects up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
- Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card.
- Currently have, or are able to obtain within 30 days of employment, a clear TB test.
- Currently have, or are able to obtain within 30 days of employment, a current flu vaccination.
- Currently have, or are able to initiate within 30 days of employment, a Hepatitis-B primary vaccination series.
- Currently have, or are able to obtain within 30 days of employment, a CPR certification.
Posted 2026-03-01
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