Customer Service Representative

Job Description

We are seeking Customer Service Representatives (CSR) to join our team. This role requires at least one year of experience in a call center environment . CSRs serve as the frontline for our organization, handling a variety of tasks including:

• Managing inbound and outbound calls
• Performing general clerical duties and data entry
• Processing picture IDs and handling customer requests
• Providing receptionist and administrative support

You will assist callers with applying for ADA Core Services programs and other disability-based programs. Daily responsibilities will be split between call handling and administrative tasks.

Key Responsibilities

• Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services
• Provide exceptional customer service to a diverse population
• Enter customer contact information accurately into software systems
• Conduct outbound calls and schedule trips in the most cost-effective manner
• Respond to inquiries and document complaints professionally
• Support special projects as needed
• Maintain confidentiality and comply with HIPAA regulations
• Manage office equipment and vendor relationships
• Design and maintain filing systems and electronic records
• Provide comprehensive reception coverage

Requirements

• Minimum: 1 year of call center experience (any industry)
• Preferred: Experience handling high-volume calls (approx. 80/day)
• Ability to work with an automatic dialer system (calls are back-to-back)
• Dedicated workspace and internet speed of at least 30 Mbps (no hotspots)
• Must not be in a caretaking role during work hours

Work Environment

• Training: Fully in-office at the address listed above
• Free parking available in a parking garage
• Calls come from nationwide members; shifts are in Central Time Zone
• Three shift options available (preferences noted but not guaranteed)

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jan 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.