Product Manager

Job Description

Job Description

A better way to deliver care starts here!

Headquartered in Scottsdale, AZ, The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.

Position Summary
Technology plays a critical role in supporting clinic operations, enhancing the patient experience, and enabling franchisee success. We're looking for a Product Manager to lead the strategy, roadmap, and ongoing enhancement of the technology solutions that power our clinics and support key customer-facing experiences, including operational systems, digital tools, and mobile applications.

In this role, you'll partner closely with Operations, Marketing, clinic stakeholders, and cross-functional teams to identify opportunities, solve challenges, and deliver technology solutions that drive business impact. You'll gather feedback from the field, prioritize enhancements, and collaborate with vendors and internal partners to ensure our technology platforms are reliable, scalable, and aligned with business needs.

This is an excellent opportunity for a product professional who enjoys owning initiatives from concept to execution, influencing without direct authority, and delivering meaningful improvements across a growing national brand.

Key Responsibilities

• Own and maintain the technology roadmap for clinic operations and franchisee-facing platforms, aligning priorities with Operations and franchise leadership.
• Partner with Operations, Marketing, franchisees, and clinic teams to gather feedback and translate business needs into product enhancements and technology solutions.
• Oversee the performance and reliability of clinic-facing systems, including point-of-sale, payments, operational platforms, and in-clinic technology.
• Manage vendor and managed service provider relationships, including contract oversight, SLA governance, performance management, and optimization opportunities.
• Lead product decisions related to integrations, system architecture, and build-versus-buy evaluations while maintaining key technical documentation.
• Collaborate cross-functionally with Operations, IT, Marketing, and external partners to deliver scalable solutions that improve clinic performance and user satisfaction.
• Leverage AI tools and automation to improve product management processes, operational workflows, and overall efficiency.

Qualifications

• 5+ years of experience in Product Management, Technology Management, Business Systems, or a related field.
• Experience supporting multi-unit, franchise, retail, healthcare, fitness, or similarly distributed operational environments.
• Strong understanding of business applications, system integrations, point-of-sale platforms, payments, and operational technology.
• Experience managing technology vendors, service providers, contracts, and service level agreements.
• Demonstrated ability to influence cross-functional stakeholders and drive initiatives without direct authority.
• Strong analytical, problem-solving, organizational, and communication skills.
• Experience utilizing AI tools and automation to enhance workflows and productivity.

Compensation & Benefits

• Salary: $105k - $120k DOE
• Medical, Dental, Vision
• 401k w/company match
• PTO Accrual
• Complimentary Joint Membership

This role follows a hybrid schedule and will require an in-office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday).

What The Joint Chiropractic Offers
At The Joint Chiropractic, we understand that our greatest asset is our people and the dedication they bring to our mission. Since our founding in 1999, we have expanded to nearly 1,000 clinics, thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment.


Work/Life Balance
We prioritize work-life balance through shorter meeting times, hybrid schedule, and a supportive atmosphere, allowing you to manage your personal and professional commitments effectively.


Engaging Company Culture
Join us for exciting company-sponsored events like holiday parties, “Bring Your Kid to Work Day,” and fun contests. We foster a vibrant corporate environment where you can connect with colleagues and enjoy memorable experiences together.

On-Site Amenities
Take advantage of our beautiful on-site gym and fully stocked kitchen, designed to enhance your health and wellness throughout the workday.


Career Development and Support
We believe in nurturing your career through continuous coaching, training, and collaboration. Our transparent communication culture includes regular all-hands meetings, communication emails, and one-on-one check-ins to ensure everyone is aligned and supported.


Employee Recognition
We celebrate our team’s achievements through various recognition initiatives, ensuring that every employee feels valued for their hard work and contributions. A highlight is the “Action Hero Award” which is personally selected by our CEO, Sanjiv Razdan.

Diversity, Equity & Inclusion
At The Joint Chiropractic, we embrace diversity in all its forms and strive to create a culture where everyone feels welcome and supported. We believe in fostering an environment where every individual’s voice is heard and respected. Join us at The Joint Chiropractic, where your growth and well-being are our top priorities, and together, we can create a positive and inclusive workplace for all.


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