Claims Office Administrator Supervisor

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Auto Claims Office Administrator Supervisor

At Seaview Insurance, the smooth flow of our daily operations hinges significantly on the efficiency of our Office Administrators. We're in search of a diligent, friendly, and meticulous Office Administrator Lead to join our fast-paced, upbeat working environment in an in-office capacity on a full-time basis. Must reside in the great Phoenix area. This is an office position and only applicants will experience will be considered.

The perfect fit would be someone who brings a combination of keen organizational abilities, excellent communication skills, and prior office in claims management experience. If you thrive in environments where multitasking is the norm, and you derive satisfaction from setting order to chaos, you might be the asset we're looking to add to our team.

NEW work perk: Employer sponsored lunch program.

Objectives of this Role:

• Oversee a team of office administrators and a remote group of first notice of loss agents.
• Efficiently manage the processing of new loss assignments and claims.
• Ensure timely billing, invoice handling, and vendor communications.
• Oversee and streamline the communication process between adjusters, departments, and external entities.
• Maintain an organized system for electronic and physical documents related to claims.
• Print bulk vendor checks on a daily basis.

Key Responsibilities:

• Manage, coach, and motivate a team of office administrators in a hybrid environment.
• Oversee the prompt and accurate assignment of new claims.
• Manage billing processes including handling vendor billing, bulk billing, and paying invoices.
• Oversee multiple email inboxes, ensuring timely responses and appropriate action.
• Process incoming and outgoing faxes, uploading relevant documents to claim files and alerting adjusters.
• Handle voicemails, forwarding them to the appropriate adjuster or department.
• Report claims to ISO and obtain necessary police reports when requested.
• Print, scan, and distribute incoming mail, ensuring relevant documents are uploaded to claim files.
• Handle web submission claim alerts and forward them to the appropriate department.
• Manage outgoing mail, including special mailings such as overnight deliveries.
• Record recoveries in the claim system.
• Must be able to follow directions and accept feedback.

Skills and Qualifications:

• Prior experience in an administrative or claims-focused role.
• Proficient in Microsoft Outlook, Word, and Excel.
• Exceptional written and verbal communication skills.
• Ability to manage and prioritize multiple tasks in a dynamic environment.
• A high school diploma or equivalent; higher education is a plus.
• Prior experience in a similar administrative capacity.

Compensation for this role will be commensurate with experience, reflecting the value and expertise that the right candidate will bring to our team.

We encourage individuals who can offer reliability, precision, and a keen sense of responsibility to apply. Join us and become an integral part of ensuring that our claims processing operations run seamlessly.

Job Type: Full-time

Pay: $46,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Office: 3 years (Preferred)
• Administrative experience: 3 years (Preferred)

Ability to Commute:

• Phoenix, AZ 85027 (Preferred)

Work Location: In person