Customer Service Manager

Assistant Customer Service Manager

An entry level manager, the assistant customer service manager (Asst. CSM) will effectively assist the Store Director and other assistant managers in their management duties and share responsibility for the store's operation and performance. The customer service manager directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.

Job Responsibilities include:

• Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
• Creating a store environment members want to work in and customers want to shop in.
• Operating a cash register and manning store's customer service counter.
• Directing all operations on the front end of the grocery store.
• Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.
• Observing and enforcing all store rules and company policies.
• Helping to select and train new team members.
• Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
• Ensuring compliance with all health department and weights and measures department policies and requirements.
• Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
• Ensuring company safety guidelines are being followed by all team members.
• Performs other duties as needed or assigned by management.

Must be at least 18 years old. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time. Employer provides reasonable accommodations to a qualified employee that does not impose an undue hardship on the employer.

Job Qualification:

• With both customers and team members, remain helpful, tactful and courteous.
• Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
• Add, subtract, divide, multiply and perform other basic business math calculations.
• Read UPC codes, product labels, shelf signage, business forms, and posted company policies/procedures.
• Be knowledgeable of a wide variety general department products (grocery, frozen food, HBC, non-foods, liquor, DSD and dairy), including their locations in the store.
• Memorize product locations.
• Be dexterous enough with hands and fingers so as to be able to fill and rotate products quickly and use necessary equipment, including box cutters.
• Communicate openly and professionally through appropriate body language, facial expressions and speech, also communicating in writing when necessary.
• Listen to and understand verbal and non-verbal communication of customers and fellow members.
• Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies weighing 30 50lbs.
• Lift 50 and maneuver up to 100 lbs. while breaking down large and very heavy pallet loads of produce cases, boxes and bags.
• Operate manual and electric pallet jacks.
• Often work in walk-in refrigerated coolers.
• If called upon, night crew clerks may need to learn use of cash registers.