Licensed Insurance Receptionist

American Family Insurance - Mike Stapley
Mesa, AZ

Job Description

Job Description

The Receptionist position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as directed by the agency owner or associates.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Responsibilities
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Maintain knowledge of new products.
  • Provide exceptional customer service.
  • Claims follow up calls.
Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Confident, self-starter who works well independently.
  • A Property & Casualty license is preferred but will train good individual.
  • Professional phone etiquette.
Posted 2026-06-12

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