Medallion Program Patient Physician Specialist

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Serves as an ambassador of the practice and primary liaison to Concierge Primary Care patients (Medallion). Coordinates resources to assure that executive, development and international patients receive appropriate, expedited, discrete, and seamless services while at Mayo Clinic. Provides medical practice secretarial support to 3-4 physicians/provider schedules. Additionally, the Medallion Program Patient Physician Specialist performs and coordinates various administrative tasks to assure an exceptional patient experience, including discussing and arranging special scheduling, providing new patient orientation to the program and facility, performing service recovery when needed, and escalating patient concerns appropriately.
Provides support to physicians to include calendar management, schedule maintenance, presentation preparation, trip/travel arrangements and physician mail.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answers to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

High School Diploma/GED and 6 years of secretarial, back/front office, customer service experience; or an Associate degree and 3 years customer service experience required.

Additional Qualifications:

• Bachelor's degree preferred.
• Fluency in Spanish and/or another language used frequently by Mayo patients is preferred.
  Demonstrated interpersonal, organizational, and customer service skills.
• Effective verbal and written communication skills.
  Thorough knowledge of scheduling system(s) and detailed understanding of clinical operations workflows.
• Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel.
• Demonstrated analytical and problem-solving skills.
  Ability to work independently as well as in a team, multi-task and prioritize work load.
  Previous Mayo Clinic experience strongly preferred.

Exemption Status

Nonexempt

Compensation Detail

Experience and tenure may be considered along with internal equity when job offers are extended. $22.83 - $32.71 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Employee hours from 8:30am-5pm with a 30min lunch. Training/Orientation lasts for 90 days, and employee expected onsite full time for 6 consecutive months Following 6-month review, the privilege and opportunity to work remotely 2 days a week and 3 onsite will be introduced/discussed.

Weekend Schedule

No nights, no weekends, no holiday

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Casie Johnson