Customer Service Associate II - National General | Remote

Customer Service Associate II – National General | Remote

Job Summary

National General, part of The Allstate Corporation , is seeking a Customer Service Associate II to provide high-quality support for property insurance customers. This full-time, remote role offers $19/hour and involves handling inbound calls, resolving customer inquiries, processing premium disbursements, and assisting borrowers and agents with property insurance needs. The successful candidate will demonstrate strong communication skills, attention to detail, and the ability to de‑escalate calls while ensuring customer satisfaction.

Key Job Details

• Job Title: Customer Service Associate II
• Employer: National General (Allstate Corporation)
• Location: Remote (Phoenix, AZ-based)
• Pay: $19/hour
• Job Type: Full-Time
• Contract Type: Permanent
• Supervisory Responsibilities: None

About National General

National General traces its roots to 1939 and is headquartered in New York City. As part of Allstate, it offers home, auto, accident, health, and specialty insurance products through independent agents and direct-to-consumer channels. Rated A– (Excellent) by A.M. Best, National General provides personal and commercial insurance solutions across multiple subsidiaries and partners.

Key Responsibilities

• Handle high-volume inbound calls regarding property insurance
• Provide detailed information to borrowers, carriers, and agents
• De-escalate calls and process complaints professionally
• Manage disbursement of property insurance premiums
• Cross-train to assist with borrower follow-ups
• Answer help desk questions and provide support
• Maintain availability standards, schedule adherence, and attendance guidelines
• Update records and note systems as required
• Deliver timely, accurate customer service to ensure satisfaction

Candidate Requirements

Education:

• High School Diploma or GED (preferred)
• Equivalent combination of education and experience may be considered

Experience:

• 0–2 years of customer service experience (preferred)

Skills:

• Strong communication and interpersonal skills
• Ability to manage high call volumes and maintain professionalism
• Attention to detail and accuracy in record-keeping

Compensation

• Competitive pay: $19/hour
• Opportunities for growth and skill development

Equal Opportunity

National General is an Equal Opportunity Employer . All qualified applicants will receive consideration regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristics.

Candidates must be authorized to work in the U.S. (no visa sponsorship available).

Application Process

• Submit your application via National General’s careers portal.
• Highlight your customer service experience and ability to handle high-volume calls.
• Shortlisted candidates will be contacted for interview.
• CLICK HERE TO APPLY