Medical Assistant / Technician (Gilbert)

Lighthouse Psychiatry | Medical Assistant / Technician, Level I

Location: 4001 East Baseline Rd Ste 204, Gilbert AZ 85234

Job Type: Full-Time | In-Person
Pay: $18–$21 per hour (based on experience) (opportunities for growth/level up)

About Lighthouse Psychiatry:

Lighthouse Psychiatry is a mission-driven outpatient psychiatry practice serving Arizona communities with evidence-based mental health care. We are committed to professionalism, patient dignity, HIPAA compliance, and a supportive clinical culture. Our front office is central to patient access, care coordination, and the first impression we provide.

Position Summary:

We are seeking a highly organized and patient-centered Psychiatry Medical Assistant (MA), Level I to join our interventional psychiatry program providing Transcranial Magnetic Stimulation (TMS), IM/IV ketamine therapy, and Spravato® (esketamine) . This role is ideal for an MA who values clinical precision, regulatory compliance, and high-quality behavioral health care in a specialty medical setting.

This position is optimized for candidates searching for: Psychiatry Medical Assistant, Behavioral Health MA, TMS Technician, Ketamine Infusion Assistant, Spravato MA, Mental Health Clinic Medical Assistant, Certified Medical Assistant (CMA), Registered Medical Assistant (RMA).

The Medical Assistant supports both general psychiatry and interventional treatments , ensuring efficient patient flow, accurate documentation, medication coordination, and strict adherence to HIPAA, REMS, and controlled substance regulations . You will work closely with psychiatrists and clinical leadership in a structured, protocol-driven environment.

Key Responsibilities:

Clinical Support – Psychiatry:

• Room patients; obtain vitals; reconcile medications and allergies; prepare charts.
• Administer and score psychiatric screening tools (PHQ-9, GAD-7, MDQ, ASRS, HAM-D, MADRS, Y-BOCS, PTSD checklists).
• Support medication management workflows: refills, prior authorizations, pharmacy coordination, and controlled substance documentation .
• Assist with ADHD and cognitive assessments (e.g., QB, Creyos).
• Monitor patient safety, including suicide risk screening and emergency escalation.

Interventional Psychiatry:

TMS (Transcranial Magnetic Stimulation):

• Prepare treatment rooms and equipment; perform daily device safety checks.
• Assist with patient positioning, coil placement, and session setup.
• Monitor for side effects and document treatment parameters.
• Track treatment schedules, adherence, and communicate patient progress.

IM/IV Ketamine Therapy:

• Perform intake, vitals, and pre-treatment screening.
• Support IM/IV setup and infusion workflows using sterile technique.
• Monitor vitals, mental status, and adverse reactions during and after treatment.
• Coordinate recovery, discharge criteria, and transportation.

Esketamine (Spravato®):

• Administer and document treatments in compliance with REMS under provider supervision.
• Perform required monitoring during observation periods.
• Ensure secure medication handling and patient education.

Documentation, Compliance & EHR:

• Document all treatments, vitals, screenings, and care coordination in the EHR .
• Prepare charts; track labs, imaging, and outside medical records.
• Maintain controlled substance logs, medication inventory, and audit-ready documentation .
• Support quality assurance initiatives and regulatory compliance (HIPAA, REMS, OSHA).

Patient Communication & Clinic Operations:

• Serve as a primary patient contact for scheduling, medication questions, referrals, and forms.
• Support telehealth and in-person visits ; manage phone, voicemail, email, and internal messaging.
• Maintain treatment rooms, recovery areas, and supply inventory.
• Assist with insurance verification, benefits, prior authorizations, and billing coordination.
• Participate in team huddles, staff training, and continuous improvement.

Qualifications:

Required:

• Certified or Registered Medical Assistant (CMA/RMA) or equivalent experience.
• BLS certification (required).
• Proficiency with EHR systems and Microsoft Office.
• Knowledge of HIPAA , patient privacy, and medical terminology.
• Ability to work accurately in a fast-paced, protocol-driven clinical environment.
• IV certification (or ability to obtain).

Preferred:

• 2+ years in psychiatry, behavioral health, substance use treatment, or specialty medical clinics .
• Experience with psychiatric medications, controlled substances , and prior authorizations .
• Exposure to TMS devices, IV therapy, ketamine infusions, or Spravato® REMS programs .
• Strong organizational skills, attention to detail, and professional communication.

Core Competencies:

• Clinical accuracy and documentation excellence.
• Patient-centered, empathetic communication.
• Safety, compliance, and regulatory adherence.
• Team collaboration and time management.

Work Environment:

• In-person clinical setting.
• Ability to stand/walk for extended periods and lift up to 25 lbs.
• Strict adherence to confidentiality and safety protocols.

Equal Opportunity Employer:

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to protected characteristics.

How to Apply:

Submit your resume and a brief cover letter highlighting your healthcare administrative experience and availability.

Keywords:
Medical Assistant, Psychiatry Medical Assistant, Behavioral Health MA, TMS Technician, Ketamine Infusion Assistant, Spravato Medical Assistant, Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Mental Health Clinic, Interventional Psychiatry, IV Therapy, REMS, Controlled Substances, Patient Services Representative, Behavioral Health Administration, Psychiatry Office, EHR/EMR, Scheduling, Medical Records, HIPAA, Insurance Verification, Copay Collection, Healthcare Administration, Clinic Operations, Arizona Healthcare Jobs, Gilbert AZ, Scottsdale AZ, Tempe AZ, Mesa AZ, Chandler AZ, Phoenix AZ, Queen Creek AZ, San Tan Valley AZ.

Lighthouse Psychiatry is dedicated to providing a patient-centric and quality-focused experience that is grounded in safety, personalization, innovation, and clinical research. No two individuals are alike. Thus, our approach to care delivery incorporates customized treatment solutions tailored to the clinical and mental needs and challenges of the individual. Our integrative services including psychiatric medication management, counseling, TMS, qEEG, Spravato, ketamine, ADHD testing and treatment, and clinical research of novel treatments. We treat our patients as people.