Associate Ops Coordinator-Contract-Scottsdale AZ

Take your career further with Ledgent Tech (a Roth Staffing Company) -where opportunity meets impact. We've partnered with a global powerhouse in logistics and supply chain solutions known for innovation, high-energy collaboration, and driving real-world results every day. We're actively seeking a motivated Associate Operations Coordinator to join this dynamic, onsite team in Scottsdale, AZ-a role where your contributions won't just be valued, they'll help keep the world moving.

Job Title: Associate Operations Coordinator

Location: Scottsdale AZ-100% Onsite

Contract/Perm: Contract

Duration: 7/1/26 - 11/30/26

Pay rate: $25 per hour

9:00 AM - 6:00 PM (local time), Monday-Friday-Opportunities for overtime, including evenings and weekends, may be available

Position Summary

The Associate Operations Coordinator plays a critical role in ensuring the efficient execution of transportation and logistics operations. This position supports daily operational activities, collaborates with customers and carriers, and ensures data accuracy while maintaining a high level of service quality and efficiency.

Duties and Responsibilities

The duties and responsibilities of this position include, but are not limited to, the following:

• Execute operational tasks in alignment with company policies and standard operating procedures (SOPs), including:
  • Creating orders and activating shipments
  • Building, assigning, and booking loads
  • Scheduling appointments
  • Tracking and tracing shipments
  • Invoicing and updating financials
  • Managing non-standardized carrier payment activities (e.g., T-cheks)
  • Rejecting and cancelling orders
  • Updating and resolving events
  • Bouncing loads and executing load builder profiles
• Monitor task boards and assigned email accounts to respond promptly to customer and carrier requests
• Document events accurately using SOPs and experience; follow escalation procedures as needed
• Follow through on customer and carrier inquiries to ensure timely resolution and satisfaction
• Validate and maintain accuracy of load data within internal systems according to company and customer standards
• Escalate questions, discrepancies, or issues when appropriate
• Perform additional responsibilities as assigned based on team or regional requirements

Qualifications Required

• High school diploma or GED
• Minimum 1 year of experience as an Associate Operations Coordinator
• Ability to work evenings and/or weekends as needed
• For external candidates: Minimum 2 years of call center, customer service, or transportation/logistics experience

Preferred

• Bachelor's degree from an accredited college or university
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Previous customer service experience in a call center or similar environment
• Strong communication, prioritization, and time management skills
• Proven attention to detail and accuracy
• Commitment to working in a diverse and inclusive environment

Work Environment

This role operates in a fast-paced, team-oriented environment requiring strong attention to detail, multitasking, and customer service skills. Flexibility to support extended hours or additional shifts may be required based on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.