System Technician I
- Monitor and Execute incidents/service requests through our in-house ticketing system.
- Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
- Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
- Troubleshoot and diagnose technical issues affecting end users in collaboration with the team and escalate cases when deemed necessary.
- Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
- Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
- Advise users on IT-defined best practices and communicate company policies.
- Track inventory and ship IT equipment.
- Associate degree in computer science or 1-year related field.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Attention to detail.
- Good problem-solving skills.
- A+, Linux+, Network +, Security +.
- Cisco Certified Network Associate.
- MCDST.
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Ability to efficiently use ticketing systems to document and track all support calls.
- Familiarity with Microsoft Operating Systems and Office Suites.
- Flexibility with schedule, as this position requires shift work.
- Performs other duties as required.
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