Credit Collections Associate
- Maximize branch cash flow by engaging collection activity directly with KONE customers.
- Provide weekly reports on collection activities to Branch Manager.
- Develop and implement a standard process for branch risk review including credit approval and project bond and lien protection.
- Develop and implement program and become active participant to sell and secure advance payments and prepayments on new projects.
- Liaison with HQ functional areas of Law, Contract Mgmt., Billing and Financial Services.
- Assist with resolution of quality issues affecting the performance of the branch region.
- High school required, Bachelor degree desirable.
- 2+ years demonstrated commercial credit and collection experience with direct customer contact. Experience in the service or construction industry a plus with heavy emphasis on customer service and problem solving.
- Must possess excellent interpersonal skills and ability to interact with all levels of personnel including management, administrative staff, and KONE customers.
- Experience using SAP.
- Strong Ability to read and understand contracts.
- Hands-on, roll-up-your-sleeves approach to problem-solving.
- Outcome-based approach, able to collaborate and influence stakeholders to desired outcome.
- Exhibit a solid professional business image.
- Able to negotiate and effectively communicate judgment decisions.
- Able to analyze processes for inefficiencies and direct corrective actions. Demonstrated leadership and teamwork skills.
- Strong managerial skills.
- Results-oriented and able to handle multiple assignments.
- Superior customer service(internal/external), organization and prioritization skills.
- Willing to accept new challenges and assignments as goals are defined and revised.
- Able to teach skills, knowledge, and operating techniques to others within the organization.
- Experienced and proficient skills with SAP, Microsoft Access, Microsoft Word, Microsoft Outlook, and Microsoft Excel.
- Persuasive and logical communicator with strong verbal and writing skills.
- Excellent interpersonal and leadership skills with ability to interact and build relationships with team personnel, field personnel and KONE customers. Maintain a professional business image at all times.
- Demonstrated ability to market and present improvement programs, negotiate changes, and effectively communicate judgment decisions.
- Results oriented and able to handle multiple assignments.
- Proficient with Microsoft Word, Excel, and PowerPoint programs.
- We value your authentic self
- Diversity, equity and inclusion is embedded in our strategy and values
- Collaborative, creative and supportive work environment
- Passionate about safety, quality and innovation
- We care about the communities where we live and work
- Competitive salary
- Flexible work schedule
- Opportunities to learn and grow
- Matching 401K
- Pension plan
- Comprehensive health and wellness plans for the entire family
- Paid holidays and paid time off
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