Inside Operations Manager - Restoration (Industry Experience Required)

Job Description

Job Description

Lead. Solve. Build Better.

At Bloque Restoration , we take pride in helping homeowners navigate insurance claims and restoration projects with transparency, integrity, and top-tier service. We specialize in bringing homes back to life after storm damage, and we take pride in doing it right the first time. We’re looking for a proactive Head of Inside Operations to keep our projects running smoothly, our teams aligned, and our customers taken care of from start to finish.

If you thrive in a fast-moving environment, enjoy solving problems before they become issues, and can bring people together to get results, this role is for you.

About the Role

We’re looking for an experienced Head of Inside Operations to lead and streamline the daily functions of our Project Management, Estimating, and Front Office teams. This person will play a key role in removing bottlenecks, improving communication between departments, and ensuring smooth delivery of every customer project from start to finish.

You’ll be the go-to problem solver for escalations, customer complaints, and operational challenges, keeping projects moving, customers happy, and the team aligned.

Key Responsibilities

• Oversee Project Management, Estimating, and Front Office operations to ensure efficiency and accountability.
• Identify and resolve workflow bottlenecks, proactively improving processes across departments.
• Handle customer escalations and complaints with professionalism and empathy, ensuring positive outcomes.
• Monitor project timelines, budgets, and communication to maintain high performance standards.
• Collaborate with department leads to improve systems, documentation, and coordination between teams.
• Train and mentor team members, fostering a culture of accountability and teamwork.
• Track and report key operational metrics to leadership.
• Support hiring and onboarding efforts within your departments.

What We’re Looking For

• 3+ years of experience in restoration, construction, or a related field
• Insurance claim experience (preferred)
• Strong understanding of project management and construction operations
• Familiarity with construction software and estimating/budgeting tools
• Proven ability to lead teams, resolve conflicts, and drive process improvements

Must-Have Traits

Strong communication skills
Reliability and dependability
Attention to detail
Problem-solving mindset
Accountability and integrity
Strong work ethic and self-motivation
Coachable and open to feedback
Excellent time management
Customer service focus
Professionalism and initiative
Ability to work independently and as part of a team

Why Join Us

• Positive, family-oriented culture that values teamwork and personal growth
• Opportunity to make a direct impact on company operations and customer experience
• Supportive leadership and clear paths for advancement