Experienced Service Advisor
Job Summary Oro Ford is seeking an experienced, customer service focused Service Advisor who can provide our guests with knowledgeable and enthusiastic service to ensure long-term customer loyalty. 3+ year experience preferred. High guaranteed salary. Compensation & Benefits This is a full-time, staff position offering a salary of $50000 to $90000 per year, paid bi-weekly with comprehensive benefits including medical, vision, dental, 401k, long-term and short-term disability, employee assistance program (EAP), life insurance, and vacation time. Responsibilities
- Greet guests in a friendly and efficient manner
- Accurately assess customer’s needs and provide solutions to meet their expectations
- Serve as the customer advocate within the department
- Provide guests with accurate information regarding service plans, services and parts
- Process all incoming service calls, write up ticket requests, and make follow-up arrangements
- Work closely with technicians to ensure quality repairs are completed in a timely manner
- Maintain a close relationship with guests for future and repeat business
- Handle customer concerns promptly and respectfully
- Update guests regarding status of their repair throughout the process
- Resolve customer complaints quickly and appropriately
- Maintain clean and orderly documents, files, workstation, and other areas in accordance with company standards
- High school diploma or equivalent
- 2+ years’ experience as a Service Advisor
- Previous experience working in an automotive dealership repair facility a must
- Detailed knowledge of automotive repair theory, terminology, and procedures
- Proven customer service/relations experience
- Excellent communication and troubleshooting skills
- Ability to prioritize and manage multiple tasks and meet deadlines
- Self-motivated and able to work independently and as part of a team
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