School IT Support Technician

School IT Support Technician

Location: Tempe, AZ (Hybrid | Limited AZ travel)

Job Type: Full-Time, Exempt

Overview:

Pinnacle Charter Schools is seeking a hands-on IT Support Technician to serve as the primary owner of all school IT systems . This role supports a small charter school network and requires someone comfortable handling day-to-day user support while maintaining core IT infrastructure.

This position is ideal for a strong generalist who enjoys ownership, problem-solving, and working independently in a small organization.

Key Responsibilities:

• Serve as the main point of contact for all IT support requests
• Troubleshoot hardware, software, peripherals, and VOIP systems
• Administer RDWeb / Remote Desktop Services
• Support AWS-based services (storage and infrastructure)
• Deploy and support Windows devices; assist with Chromebook administration
• Maintain IT asset inventory and documentation
• Use scripting/automation (PowerShell or similar) to streamline tasks
• Provision/de-provision system access and maintain system reliability

Qualifications:

• Associate degree or equivalent experience
• 2+ years of IT support experience
• Experience with Windows 10/11 and Microsoft 365
• Familiarity with RDWeb, AWS, VOIP systems
• Strong troubleshooting and documentation skills
• Ability to work independently and take full ownership
• Must reside in Arizona
• Valid AZ driver’s license (or ability to obtain)

Preferred:

• Chromebook management experience
• Scripting/automation experience
• A+, Network+, MCP, or similar certifications

About Pinnacle Charter Schools:

Pinnacle Charter Schools is a small, student-centered charter network serving diverse and at-risk students through online instruction and physical sites across Arizona.

Equal Opportunity Employer:

Pinnacle Charter Schools is an equal opportunity employer.

MGRM Pinnacle, Inc. is an educational technology company that provides comprehensive end-to-end software products, solutions, and services, supporting the entire educational domain from pre-K to university on a single integrated platform.