Onshore Oracle Field Service Lead

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Oracle Field Service Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed.

The Operate Oracle Field Service Lead is responsible for managing the day-to-day operations, supporting, and optimization of the Oracle Field Service (OFS) platform. These individuals lead incident management, monitor service performance, and ensures the effective delivery of field service operations in alignment with client expectations and business goals. The role requires strong collaboration with business stakeholders, IT teams, and external partners to drive operational excellence, troubleshoot and resolve complex issues, enhance platform functionality, and uphold compliance and data integrity standards. The Lead will play a critical role in continuous improvement initiatives and ensure the platform is leveraged to its full potential.

Oversee and coordinate daily operations and support activities of Oracle Field Service.

• Lead incident management, problem resolution, and root cause analysis for field service issues.
• Ensure data accuracy, system performance, and compliance with organizational standards.
• Liaise with business and IT teams to define requirements and implement enhancements.-
• Develop and maintain documentation for processes, resolutions, and best practices.
• Drive continuous improvement initiatives to enhance field service efficiency and user satisfaction.
• Mentor and guide junior team members.

The Team

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Qualifications

Required

• 3+ years of experience supporting or administering Oracle Fusion Field Service Cloud
• Proven experience in production support, incident management, problem resolution, and conducting root cause analysis for complex technical or operational issues
• Strong knowledge of Oracle Fusion Field Service Cloud processes, configuration, and best practices
• Experience with data management, system integrations, and platform optimization

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available.
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Additional Requirements

Information for applicants with a need for accommodation: