Dispatcher CSR
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Paid time off
- Provide fast, friendly, and fun customer service
- Answer incoming calls related to service, billing, and other departments.
- Schedule service/estimate appointments in a timely manner.
- Make outbound calls to book, confirm, and survey upcoming or completed appointments when not dispatching.
- Manage and deescalate customer concerns and work to resolve them efficiently and effectively.
- Answer questions and resolve issues related to past or future services
- Accurately closeout technicians by job.
- Send out emails to our existing customers to book appointments through our software.
- Escalates issues as required and ensures adequate follow-up/resolution.
- Other assigned duties as directed by management
- Excellent customer service skills, and outstanding communication skills
- Ability to think critically and problem solve
- Able to take direction and quickly learn new procedures, processes, and services offered with keen attention to detail
- Open to feedback, believing in a culture of continuous improvement as you work toward individual and company goals
- Comfortable using technology; ideally familiar and experienced with HVAC
- Able to reliably meet a required flexible/variable hour work schedule to include some weekends and adhere to the company attendance policy
- Critical thinking and problem solving
- Ability to multitask
- Proven ability to process high volumes of work with great accuracy
- Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
- High school diploma or equivalent
- 1-3 years of experience in a customer service environment
- Dispatch experience a plus but not required
- HVAC experience a plus but not required
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