Service Desk Technician | Nights

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks

Shift: Nights

Pay Rate Type: Hourly

Location: Corporate Center

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.

Min = $18.20

Mid = $22.75

Max = $27.30

Summary

The Service Desk Technician provides a range of functions in support of the Information Technology Division and excellent customer service support. The technician handles Information Technology incidents, troubleshoots technical problems, and responds to customer requests. The Service Desk Technician works on a team that serves as a single point of contact for all customer interactions related to Information Technology issues. The technician assists customers with issues and provides technical resolutions. This person is responsible for tracking, fielding, prioritizing, and escalating incoming service desk requests to the appropriate team. The Service Desk Tech performs assigned functions according to standardized policies and procedures. The Tech provides strong technical troubleshooting skills and preventative maintenance on peripheral equipment and supported systems.

Responsibilities

Serves as the first point of contact for customers seeking technical assistance via phone or email.

Performs remote troubleshooting using problem-solving skills, documentation, and pertinent questions and requires basic analytical ability is required to resolve routine technical issues.

Determines the best solution based on the issue and details provided by customers and assist the customer through the problem-solving process.

Escalates unresolved issues to the next level of support and provides accurate information on IT applications or services.

Records incidents, problems, and their resolution in the ticketing system. Monitors servers and network and escalate issues to the appropriate team.

Follow-ups and update customers on ticket status. Identifies and suggest possible improvements on procedures.

Develops documentation on frequently asked questions. Shares any feedback or suggestions from customers to the appropriate internal team.

Other Duties as assigned.

Requirement

• High School/GED
• 1+ years of experience of customer service with basic IT skills (MS Office, Troubleshooting, Operating System knowledge, basic network configuration)

Join us at Yuma Regional Medical Center dba Onvida Health

A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona.

At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness. If that sounds like you, you’re our kind of people.

If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.

Life in Yuma, Arizona

Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight-knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals – all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation.

Physical Requirements and working conditions for this position will be provided to you up on interview.