Intake Specialist - Customer Service Referral Center

**Bilingual (English-Spanish) Required**

Intake Specialist - Customer Service Referral Center: The CSRC Intake Specialist receives calls from people seeking behavioral health and/or medical services, verifies eligibility for the services, and schedules initial intake appointments.

Primary Duties:

• Receives incoming calls; determines whether requested services are available through JFCS; determines availability of funding source to support requested services.
• Schedules client intake appointments, verifies funding source data and obtains required authorizations.
• Creates Referral Demographic documents in NextGen EHR.
• Scans or emails copies of faxed referrals and client information to the various JFCS sites.
• Enters information into the tracking program.
• Remains aware of agency intake capacity limits and assists clients with accessing appropriate outside resources during those times when JFCS intake services may be closed or limited.
• Performs other related job tasks or responsibilities as assigned.

Requirements:

• High School diploma or GED.
• Bilingual in Spanish & English; both spoken and written. Pay Differential offered.
• Eligibility & Enrollment experience preferred.
• Previous experience working with DCS preferred.
• Experience using NextGen EMR preferred.
• Previous customer service or call center experience desirable.
• Must receive/maintain DPS fingerprint clearance.

Benefits of Working with JFCS:

• Generous Employee Referral Bonuses for both the new-hire and the referring employee.
• Numerous professional development and career growth opportunities.
• Generous paid time off / sick time allocations.
• Comprehensive Employee Benefits package, including medical, vision, dental, & more.
• Wellness Coaching.
• Employee Assistance Program.
• Eligibility for Loan Forgiveness Programs in many positions.

Jewish Family and Children’s Service (JFCS) is an organization with a long-term presence of providing behavioral health and integrated health services to children, families, adults, and seniors in the Valley. Our client service population is currently approaching 50,000 annually and our employees are those who want to make a difference in the lives of those seeking help in various ways. JFCS provides case management, behavior support, therapy, medication management, Primary Care, and much more.